Caty M.

Professional with experience in tourism, commercial, financial and fiscal areas – travel consulting, accounts payable, invoice processing, HR routines, direct and telephone sales, secretarial and reception activities, organized, objective and proactive. Skilled in writing and text production, as well as use of computers and office equipment. Strong customer service and telephone communication skills.

Experience using PABX telephone systems. Proficient in formal language and intermediate/advanced English.

Air Ticketing Agent at Saltur São Luiz Turismo LTDA (2017-01 – 2024-07)

Responsible for corporate customer service, issuing airline tickets, hotel reservations, and car rentals.

• Experience with issuance, reissuance, cancellations, and changes of tickets
• Knowledge of fare rules, IATA systems, and consolidators
• Customer support in cases of cancellations and contingencies

Travel Consultant at TLL Viagens e Turismo LTDA (2016-01 – 2016-06)

Responsible for customer service, sales of national and international travel packages, client prospecting, after-sales service, and travel itinerary planning.

• Customer service
• Sales of national and international travel packages
• Client prospecting
• After-sales service
• Travel itinerary planning

Travel Consultant at Flytour American Express - DLV Viagens e Turismo LTDA (2015-01 – 2015-10)

Responsible for customer service, sales of national and international travel packages, client prospecting, after-sales service, and travel itinerary planning.

• Customer service
• Sales of national and international travel packages
• Client prospecting
• After-sales service
• Travel itinerary planning

Travel Consultant at Maxxi Tours Operadora LTDA (2014-05 – 2014-12)

Responsible for customer service, sales of national and international travel packages, client prospecting, after-sales service, and travel itinerary planning.

• Customer service
• Sales of national and international travel packages
• Client prospecting
• After-sales service
• Travel itinerary planning

Financial Assistant / Support Staff / Secretary and Receptionist at Estobel Ind. de Estofados LTDA (2003-01 – 2013-06)

Multiple responsibilities including financial management, commercial support, HR routines, fiscal support, secretarial and receptionist duties, and quality assurance.

• Responsible for accounts payable
• Support to commercial department – showroom and telephone sales
• Preparation and sending of commission reports to representatives
• Sending customer satisfaction surveys
• Participation in trade fairs in RS and SP
• Support to accounts receivable during vacation periods
• HR routines – payroll deductions, inclusion and exclusion in benefit systems
• Fiscal support – invoice entries
• Secretary and receptionist – customer service and telephone service
• Control and sending of correspondence
• Editing of company's internal newsletter
• Meeting minutes
• Internal Auditor ISO 9001-2008
• Participation in PPCI group (Fire Prevention and Protection Plan)
• Participation in APGS (Small Group Activities)

Secretary at Mercotrip Ind. Embutidos LTDA (2000-01 – 2003-12)

Secretary and administrative support with various responsibilities.

• Secretary
• Customer service
• Issuance of invoices
• Daily cash closing
• Labor control
• Banking services

Office Assistant at Copase Contabilidade e Assess. Empres. LTDA (1995-01 – 1999-12)

Office assistant with accounting and financial responsibilities.

• Office Assistant
• Cash closing
• Accounting entries

Bachelor's Degree in Bilingual Executive Secretariat – University of Caxias do Sul

Technical Education in Accounting Technician – Colégio Estadual São Tiago