David Blanco

Expert in leveraging voice of customers, customer journeys, omnichannel experience, and customer stories to identify meaningful insights and translate into actionable plans. Proven background of driving innovation through design thinking methodologies, increasing customer loyalty through various retention programs, and reducing churn rates by establishing customer-centric culture and leading churn reduction initiatives. Demonstrated excellence conducting customer research studies and presenting findings to key stakeholders to influence decisions for driving impactful customer experience enhancements.

Trusted and admired by the leadership for successful project deliveries through pragmatic and positive approach to deal new challenges and changing priorities.