Eduardo Mendonca

As IT Director, I am responsible for developing and executing IT's strategy, leading innovation programs, customer experience initiatives, and fostering a data-driven culture.

I have experience in a variety of sectors including financial services, logistics, retail, human resources, media/advertising and technology. I have worked in the international market in countries such as Brazil, Colombia, Mexico, Chile and Argentina, as well as with global teams in Germany, the US, the UK, India, Ecuador, Peru and other countries.

I have managed large budgets for projects and areas in Brazil and abroad and have experience with IT transformation programs, digital transformation, IT & business strategy, applications, infrastructure, project and portfolio management, application lifecycle, telecommunications, data centers, personal devices, IT Services Management (ITSM), information security, governance, vendor management and human resources management.

Technical expertise includes SAP ECC onn Hana, SCM APO, ERP implementation, system deployment, global templates, ASAP methodologies, Global ASAP, SAP Activate, PMI, governance, COBIT, ITIL, Agile, software development, and team building.

MESSER GASES Jul/2012 to Dec/2022

(German multinational gas company based in São Paulo. Worked in Bogotá/Colombia for two years. Former Linde Gases)

• CIO BRAZIL (2016 to 2022)
• Was the top executive responsible for IT in Brazil (more than 35 sites) accountable for strategy, structure, budget, digital transformation programs, data culture, architecture, applications, infrastructure, information security, portfolio, and project management. Supervised 14 direct and 20 indirect staff in support of all sites and reported to the CIO for Americas (USA).
• Redesigned infrastructure and map of IT applications for outsourcing while exceeding business goals (2019-22).
• Implemented innovation projects with positive impact on revenue, customer experience, and reduction in days sales outstanding.
• Carried out the ISO 56001 Innovation Management Certification, and the company received the Valor Economico magazine Innovation Award as the most innovative company in the industry.
• Developed projects that increased revenue: new freight billing by distance ($1 million/year), additional rent for low turnover gas cylinders ($2 million in 2021), new control for rental equipment, and fees for additional electricity costs.
• Supported robotization – RPA - to increase operational efficiency: automate and reduce billing errors, reduce call center positions, and increase data quality.
• Reduced costs IT by 22% by optimizing the data center and telecommunication costs (- R$ 1 million), as well as by introducing new features such as Salesforce, increasing network availability, implementing a disaster recovery plan, renewing PCs and introducing new technologies.
• Led a technology and change management effort to democratize application development, automation, and data usage with the introduction of Power Platform, enabling end users to develop and use data with minimal reliance on IT.
• User satisfaction improved by 47%, and IT 's Net Promoter Score (NPS) reached a peak of 75%.
• Introduced Objectives and Key Results (OKRs), squads, and other agile practices; implemented IT governance procedures in line with COBIT practices. 
• CIO NORTH LATAM (2014 to 2015) 
• Led enterprise projects such as e-commerce and ERP for the healthcare division in countries such as Colombia, Ecuador, Venezuela, Aruba and Curaçao, and managed 15 professionals to support 2,500 users in more than 60 locations, reporting to the head of IT Services for the Americas.
• Restructured IT with insourcing and outsourcing, reducing business disruption risks and maintaining high user satisfaction at a cost below budget.
• Redesigned infrastructure and key software, reducing operational risk and business disruption and eliminating unplanned downtime, and developed and deployed new sites infrastructure.
• Implemented IT Business Partners positions, involving divisional representatives to prioritize projects.
• Modernized telecommunications, negotiated new contracts, and introduced smartphones to the operation; implemented new development methods through a software factory and introduced COBIT maturity management.
• PMO (2012 to 2013)
• Managed a portfolio of projects for South America and led the SAP implementation in Brazil.

(IT Consulting firm)

• SENIOR SAP PROJECT MANAGER
• Served as a strategy consultant for retail companies such as Pao de Acucar Group and Cybelar, managed SAP projects at Claro and John Deere Water, provided consulting services, and worked in pre-sales.

(IT Consulting firm)

• SENIOR SAP PROJECT MANAGER
• Led the initial phases of the SAP SCM CMO implementation project - Currency Management and Optimization - to optimize cash distribution to 20,000 ATMs at Bank Caixa Economica Federal, reducing transport costs while improving service levels. Responsible for the profit and loss of the project for the consulting company.

(One of the 20 largest breweries in the world, today it belongs to Heineken)

• SENIOR IT MANAGER 
• Led approximately 300 employees in the re-implementation of SAP ECC 6.0, BI and EH &S for more than 3,000 users. The project redesigned corporate processes, eliminated NF-e legal risks, and prepared the company for new technological developments. Reported to the Director of IT.
• Designed, budgeted, and implemented the SAP Center of Excellence to support the application and processes while ensuring IT governance and knowledge management within the company, leading a team of 50 direct/indirect employees.
• Implemented supply chain processes and SAP tools to optimize 14 factories and approximately 300 distribution centers, reducing loss of goods due to expired shelf life, increasing inventory turnover and sales forecast accuracy, resulting in improved production capacity and warehouse space utilization, as well as increasing profitability and providing a basis for strategic investment decisions and production priorities. 

(Largest steel group in the world located in more than 60 countries)

• PMO 
• Led the SAP ECC 6.0 project at ArcelorMittal Tubarao and Vega do Sul with a budget of $15 million, including change management and integration with legacy systems with more than 200 people directly involved and a target of 4,400 end users. Reported to the CIO and Director of Solutions for the Americas. 

(American advertising agency present in 130 countries)

• SAP MANAGER - LATIN AMERICA 
• Implemented SAP in Brazil with quality and reliability improvements in operations and financial reporting, setting a standard for subsequent implementations in Mexico, Chile, and Argentina in more than 20 companies, making the low implementation and support costs and process adequacy for SOX a benchmark across the Group. Reported to the CIO for Latin America.

Executive MBA - Insper - 2003