Hellen Fiaux

BILINGUAL CUSTOMER COMMUNICATION | CLIENT SUPPORT | OPERATIONS

Talento

Rio de JaneiroMembro desde 14 de outubro de 2026

Professional spoken and written EnglishClear, courteous client communicationActive listening and information gatheringIssue clarification and practical problem-solvingFollow-up coordination and deadline managementAccurate documentation and recordkeepingNegotiation and stakeholder coordinationAdaptability, discretion, and attention to detail

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Sobre

Bilingual professional with fluent English and Portuguese and 25+ years of experience in client-facing communication, negotiation, issue analysis, and coordination across demanding business environments. Experienced in clarifying complex requests, communicating with diverse stakeholders, managing time-sensitive matters, documenting information accurately, and following through on commitments. Seeking to apply these transferable skills to remote, English-speaking phone support, appointment coordination, and customer service.

Experiência

Partner / Senior Professional at Fiaux, Jraige Advogados (2010 – Present)

Manage ongoing client communication, clarify requests, explain next steps, and coordinate follow-ups on time-sensitive matters.
Coordinate information and expectations among clients, business teams, external counsel, and other stakeholders.
Handle complex or sensitive issues with discretion, professionalism, and a practical, solutions-oriented approach.
Prepare clear written communications and maintain accurate records of decisions, commitments, and deadlines.
Work with international clients and prepare bilingual communications in Portuguese and English.

Senior Lawyer at Vanuza Sampaio Advogados Associados (2016 – 2022)

Coordinated a portfolio of more than 500 tax and regulatory cases, tracking progress, priorities, and deadlines.
Communicated with business clients and fuel-distribution companies to clarify commercial issues and coordinate contract-related matters.
Worked across teams and locations to keep information organized and move complex requests toward resolution.

Lawyer / Legal Coordinator at Corporate and legal roles (1999 – 2006)

Coordinated legal teams and projects across 12 Brazilian states, requiring consistent communication, prioritization, and follow-through.
Supported large-scale business and tax projects while managing competing deadlines and stakeholder needs.