Henrique Biver

Mid-Level QA Analyst with solid experience ensuring quality across large-scale, data-driven digital products in international environments. Strong background in functional and exploratory testing, business rule validation, and production issue analysis, with a consistent focus on risk identification, defect pattern recognition, and continuous quality improvement. Proven ability to work closely with cross-functional teams (Product, Engineering, Design, and Stakeholders), contributing to requirement analysis, test strategy, backlog refinement, and clear communication of quality insights that support product and business decisions.

Hands-on experience with API testing, test automation frameworks, and CI/CD concepts within agile workflows, combining technical investigation with a strong understanding of real user impact and operational risk. Familiar with modern QA and product-quality practices, including risk-based testing, defect trend analysis, production incident feedback loops, and optimization of manual vs. automated test coverage. Investigated issues and implemented fixes using Docker-based environments and AI-assisted tooling (Claude), submitting pull requests and validating corrections through Dev Review and staging/production testing.

Experienced with bug tracking, project, and test management tools such as Azure DevOps, Jira, Linear, ClickUp, and Trello, along with collaboration platforms like Slack, supporting efficient communication across distributed teams.

Experience in quality evaluation of AI and LLM-based systems (such as Google Gemini), including response validation, factual accuracy analysis, and contextual alignment, with a focus on conversational flows and virtual assistant behavior.

Mid-Level QA Analyst – Product Quality - Clickmax / Bilhon - Brazil - Remote

(2025-01)

• Acted as a Product QA Analyst on a large-scale SaaS platform composed of multiple critical modules (funnels, checkout, products, automation, messaging, pages, member area, domains, integrations, and webhooks).
• Frequently acted in place of the QA Lead, temporarily assuming leadership responsibilities across decision-making, sprint execution, prioritization, and stakeholder alignment, ensuring continuity of quality processes and delivery flow.
• Active participation in daily meetings, backlog refinement, sprint planning, and prioritization, collaborating directly with Product Managers, developers, designers, and executive leadership, including the CEO.
• Led and represented QA discussions in meetings when the QA Lead was unavailable.
• Execution of functional, exploratory, regression, and business rule testing across web systems, integrations, APIs, templates, and automated workflows, including ownership of QA activities throughout the sprint pipeline (planning, execution, validation, and release readiness).
• Identification and reporting of high-impact business logic, security, and fraud-related defects, formally recognized by leadership for their criticality and business risk mitigation, including: Access control flaw allowing unlimited creation of free accounts without administrative authorization. File upload vulnerability enabling uploads exceeding 4GB in a feature with a defined 20MB limit. Fraud exploit allowing reactivation and resale of blocked products through manipulation of product metadat
• Detected and documented critical data integrity vulnerabilities in product analytics, including incorrect display of sales statistics and percentage calculations in co-production and affiliate revenue splits, with direct financial and contractual impact. Collaborated with product and engineering teams to validate business rules, reproduce inconsistencies, and ensure accurate correction of revenue distribution logic.
• Production of over 400 video-based bug evidences (Loom), including clear reproduction steps, fix validation, and continuous retesting in production environments.
• Cross-functional work between technical and customer support contexts, investigating real user incidents, validating fixes with engineering teams, and ensuring alignment with business rules and compliance requirements.
• Extensive and integrated use of product and collaboration tools: Trello, ClickUp, Linear, Slack, Notion, Figma, GitHub, and Loom.
• Hands-on experience working with Docker-based environments for staging and production validation. Also experienced using AI-assisted development tools such as Claude to investigate issues, implement fixes, and submit pull requests with code changes, supporting faster resolution of defects and environment adjustments during QA workflows.
• Served as a QA reference point within the volunteer program to new QAs in the company, mentoring other participants, supporting process organization, guiding sprint execution, and ensuring consistent delivery progress.
• Direct professional recommendations from the CTO, CEO, and Product Manager, recognizing quality leadership, technical rigor, and business impact.

Product QA Analyst - Metrobi - Boston - US - Remote

(2026-01)

• Act as a Product QA Analyst in a logistics and delivery platform, validating end-to-end workflows impacting drivers, customers, and internal operations across web and mobile environments.
• Execute functional, exploratory, regression, and business rule testing on web systems, admin dashboards, and mobile applications (Android & iOS) in both production and staging environments.
• Perform real-world product validation by creating deliveries, simulating incidents, managing operational scenarios, and testing driver flows, ensuring platform stability under real usage conditions.
• Conduct performance investigation and debugging across mobile (Android/iOS) and desktop environments, identifying bottlenecks, unexpected behavior, and user-impacting slowdowns.
• Analyze production issues and live workflows, investigating system behavior through logs, user reports, and monitoring tools to identify root causes and validate fixes.
• Provide direct operational support, assisting drivers and internal teams by reproducing reported issues, validating bugs, and confirming resolution of platform-related problems.
• Work closely with Product, Engineering, and Operations teams to refine requirements, validate business rules, and ensure new features align with real operational needs.

Functional and Exploratory Manual Tester - QA - uTest - Remote - Massachusetts – US

(2023-01 - 2026-01)

• Execution of manual functional testing on web, mobile applications, and games.
• Creation of detailed bug reports with video evidence, logs, and clear reproduction steps.
• Cross-device testing and user experience validation.

Search Engine Evaluator / Data Annotator / Moderator - Lionbridge / TELUS International - Massachusetts – US - Remote

(2015-01)

• Evaluation of search results, images, and videos with a strong focus on relevance, quality, and user experience.
• Production of detailed technical reports in English with critical quality analysis.
• Participation in data annotation and validation projects aligned with test scenario creation for machine learning–based systems.
• Recognition with seven performance awards between 2017 and 2019, including four distinctions as top evaluator in Brazil.

Quality Control / Rater – International Projects - RWS Global - United Kingdom - Remote

(2023-01)

• Manual quality evaluation of web pages, images, and videos based on strict quality guidelines.
• Validation of system behavior, relevance, and usability using approaches similar to exploratory testing.
• Identification of quality inconsistencies and defects across large-scale systems.
• Contribution of structured feedback to improve AI-driven search and recommendation systems.

Quality Control / Rater – International Projects - Welocalize - NY - US Remote

(2022-01)

• Execution of complex quality evaluations and digital content ranking based on detailed technical guidelines.
• Consistent application of judgment across large datasets to ensure quality and relevance.
• Reporting of recurring error patterns and inconsistencies to support continuous system improvement.

Technical Support Assistant - Interface Imobiliária - On-site - Brazil

(2014-01 - 2016-12)

• Technical support for internal users and validation of internal and external systems.
• Management and validation of digital content on CMS platforms.
• Hardware and software configuration and maintenance, with a focus on stability and usability.

Bachelor's Degree - Systems Analysis and Development (ADS) - Universidade Descomplica