Multi-site Assistant Property Manager at Birge and Held - Western Slope (2023-10 – Present)
- Assisted in the daily maintenance of six properties across the Western Slope.
- Handled resident relations, deescalations, and communications.
- Created and served demands for delinquency and lease violations.
- Maintained and managed all property communications between prospects, residents, vendors, and management teams through various channels (Emails, Phone Calls, Voicemails, Text messages, Physical Notices).
- Ran various reports on a Daily, Weekly, and Monthly basis.
- Managed KnockCRM, RealPage, and ActiveBuilding portals.
- Leased at all properties while maintaining leasing and occupancy percentages of 93% or higher.
- Oversaw all lease and move-in documents, as well as handled all move-outs, including final account statements and notices to vacate.
- Invoicing and purchase order management, SpendManagement experience
Leasing Specialist at Birge and Held-Colorado Springs (2022-10 – 2023-10)
- Conduct tours with potential tenants, perform follow-up meetings, provide education to prospects on promotions and leasing incentives, and achieve a 93% occupancy rate.
- Coordinate daily operations for an apartment complex with over 500+ tenants, perform inspections to ensure cleanliness across the property.
- Interface with tenants to resolve maintenance issues, draft leasing documentation, and ensure customer satisfaction, resulting in a 20% improvement in lease renewals.
- Support lead generation and marketing activities to drive sales and secure occupants.
- Top leasing consultant in Colorado.
Peer Support Specialist at A Cognitive Connection-Colorado Springs
