Iman Abdulhamid

With over 15 years of experience in airline reservations and ticketing using Amadeus

GDS, I am organized, dependable, and skilled at managing multiple tasks with a positive attitude. I am always willing to help the team achieve company objectives.

I manage customer accounts and offer additional services, such as class upgrades, to enhance their travel experience. I provide personalized support to Global and VIP clients, ensuring all their concerns are addressed.I have experience in ticketing, pricing, and sales using the Amadeus GDS system at Egypt

Air. I managed a team of 25 professionals, developed policies, maintained documents,

supervised staff, and managed operations within budget and schedule constraints.

Ba in English literature, Hotel Management

Courses in customer service ticketing, project management and management assistant