Jullie Nóbrega

Bilingual professional with a strong background in international customer service, cross-cultural communication, and CRM/GDS systems. Seeking to leverage proven problem-solving and workflow management skills to deliver exceptional client support.

English Teacher at Florescer (2025-03 – 2025-12)

• Instructed Elementary and Middle School classes to develop core English language proficiency.
• Designed structured lesson plans and custom instructional materials tailored to diverse learning styles.
• Formulated and administered academic evaluations to monitor performance and track student progress.

L2 Bilingual support agent at Teleperformance (2023-06 – 2024-06)

• Provided bilingual customer support for a major airline company.
• Assisted customers with various inquiries and issues, including bookings and flight modifications.
• Promoted and sold additional services when applicable.
• Utilized Salesforce and Amadeus systems for efficient issue resolution.

Portuguese Instructor at Berlitz (2022-09 – 2023-08)

• Instructed Chinese students in Portuguese as a Foreign Language (PFL).
• Developed and implemented custom language acquisition methodologies tailored for a multicultural context.

Bachelor of Arts in Portuguese Language and Literature – Federal University of Rio Grande do Norte (2022-03)