Lidiane Alves
Profissional analítica com experiência em qualidade, atendimento e análise de dados, focada em melhoria contínua e resultados.
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Sobre
Analytical and detail-oriented professional with experience in content evaluation, quality assurance, process optimization, and performance analysis.
Background in content moderation and quality operations at global companies, with strong ability to follow guidelines, review contextual information, and deliver structured feedback. Seeking freelance opportunities as an AI Trainer, English Content Reviewer, or AI Writing Evaluator.
Experiência
Social Media Analyst at ByteDance/TikTok (2022-08 – 2024-03)
- Reviewed and analyzed content according to platform guidelines and quality standards.
- Conducted contextual evaluations and detailed policy assessments.
- Participated in calibration sessions to improve consistency and decision-making accuracy.
- Identified non-conformities and supported operational risk mitigation.
- Mapped workflows and contributed to process optimization initiatives.
- Delivered structured feedback to improve content quality and operational performance.
Quality Analyst at Concentrix (2021-01 – 2022-07)
- Evaluated operational KPIs, customer interactions, and quality metrics.
- Conducted audits and provided analytical feedback to improve team performance.
- Created dashboards and reports to support strategic decision-making.
- Assisted in identifying improvement opportunities and process optimization.
- Maintained documentation and compliance standards in quality operations.
Formação
Business Administration in Business Administration – FMU (2028)
Technical Degree in Administration in Administration – ETEC (2021)
