Magno Alves

Native Brazilian Portuguese speaker based in Brazil with experience in digital customer support, online tasks, data review, and content quality assessment. Highly attentive to detail and experienced in following detailed guidelines, evaluating information, identifying inconsistencies, and maintaining accuracy across repetitive tasks. Strong familiarity with Brazilian language, culture, local terminology, and everyday online search behavior.

Comfortable evaluating whether information is relevant, useful, accurate, and appropriate for a specific user intent. Experienced with Google Maps, Gmail, Google services, Microsoft Excel, and online platforms. Reliable, organized, and comfortable working independently in remote freelance environments.

Digital Support & Online Data Experience - Freelance / Independent - Brazil

• Performed digital tasks requiring careful review of information and adherence to specific instructions and quality standards.
• Evaluated digital content and information for accuracy, consistency, and overall quality.
• Identified inconsistencies and potential quality issues and determined appropriate corrective actions.
• Followed detailed guidelines to complete tasks accurately and consistently.
• Reviewed information from a user perspective to determine whether it was clear, useful, and relevant.
• Worked independently while maintaining productivity, accuracy, and attention to detail.
• Used online platforms and digital tools to research, organize, review, and communicate information.
• Applied knowledge of Brazilian Portuguese language and local context when interpreting digital information.

Customer Service & Sales - Primo Materiais para Construção - Brazil

(2019-01 - 2022-12)

• Assisted customers by understanding their needs and identifying relevant products and solutions.
• Interpreted customer requests and provided accurate information based on specific requirements.
• Maintained attention to detail when handling product information and customer requests.
• Developed strong analytical, communication, and problem-solving skills through daily customer interactions.

Customer Service & Sales - Mercado Máximos - Brazil

(2022-01 - 2022-12)

• Provided customer assistance and handled daily service and sales activities.
• Identified customer needs and matched requests with appropriate solutions.
• Maintained accuracy and professionalism when handling information.

Bachelor's Degree - Dentistry - Brazil