Manel Matos

Key Account Manager with over a decade of experience driving strategic partnerships and managing high-value B2B portfolios. Adept at scaling digital marketplaces through affiliate networks and bridging the gap between clients and technical teams to ensure service excellence and client retention.

Journey Designer (B2B & B2C Account Management) at Soul of Tanzania (2023-04 – Present)

• B2B Account Management: Manage long-term relationships with international travel agencies, serving as their primary point of contact and ensuring recurring business through service excellence.
• High-Touch Client Management: Lead the full lifecycle for VIP international clients, from bespoke itinerary design and quotation to final payment and post-travel support.
• Revenue Impact: Managed a portfolio generating €1.4M in revenue in the last year through consultative relationship management and strategic up-selling.
• Operations Coordination: Liaise with global suppliers and luxury lodges to ensure flawless execution of complex logistical requirements.

Key Account Manager at Banco Inter (2021-09 – 2023-04)

• Partnership Management: Scaled the digital marketplace by managing strategic integrations with major affiliate networks (Awin, Impact, CJ, etc.).
• Cross-Functional Liaison: Acted as the primary bridge between external partners and internal Product and Engineering teams to ensure seamless platform integrations.
• Marketplace Growth: Optimized partner visibility and engagement strategies to drive consistent growth for the digital ecosystem.

Business Development Specialist at Buzzmonitor (2021-06 – 2021-09)

• SaaS Product Demonstrations: Conducted technical demos and tailored software presentations for an AI-powered social media monitoring platform.
• Pipeline Management: Managed the initial sales cycle, identifying and qualifying B2B opportunities for the SaaS ecosystem.

Journey Designer (Client Relations) at Soul of Tanzania (2019-02 – 2021-01)

• Account Management (B2B & B2C): Managed international client portfolios and partner travel agencies, designing customized premium travel proposals and closing high-value contracts.
• Premium Client Relations: Ensured high levels of customer satisfaction by coordinating complex travel logistics and providing dedicated, end-to-end support for VIP clients.
• Sales & Retention: Built foundational trust with direct clients and B2B partners, driving repeat business and contributing to the company's continuous growth.

Sales & Retention Consultant at Wall Street English (2018-02 – 2019-05)

• Contract Renewals: Managed a portfolio of individual clients, consistently meeting monthly targets through new acquisitions and high rates of service renewals.

Real Estate Consultant at Porto (2018-07 – 2019-02)

• Property prospecting for property development
• Replica Gold / Keller Williams● Management of Buyers/Sellers database

Premium Support & Operations at Farfetch (2015-04 – 2017-04)

• VIP Support: Provided high-level resolution for complex client escalations in a luxury e-commerce environment.
• Delivery Backoffice: Managed logistical challenges and coordinated with international partners to ensure premium service delivery.

Technical Support & Product Liaison at Yuilop / UppTalk (2013-07 – 2014-12)

• Developer Liaison: Acted as the direct link between app users and the software development team, translating user feedback into technical bug reports and product improvements.

Sales Consultant at Optimus Telecomunicações (2012-06 – 2013-06)

Graphic Designer and Video Editor at Lechill Mobile (2010-02 – 2012-01)

Customer Manager at PrimeYachts (2007-09 – 2009-11)

Specialisation in Digital Product Management – Católica Lisbon / Instituto Superior Técnico (2022 – 2022)

Postgraduate in Sales Management – Porto Business School (2021 – 2021)

Degree in Graphic Design & Audiovisual Communication – CICE (2007 – 2007)