Journey Designer (B2B & B2C Account Management) at Soul of Tanzania (2023-04 – Present)
- B2B Account Management: Manage long-term relationships with international travel agencies, serving as their primary point of contact and ensuring recurring business through service excellence.
- High-Touch Client Management: Lead the full lifecycle for VIP international clients, from bespoke itinerary design and quotation to final payment and post-travel support.
- Revenue Impact: Managed a portfolio generating €1.4M in revenue in the last year through consultative relationship management and strategic up-selling.
- Operations Coordination: Liaise with global suppliers and luxury lodges to ensure flawless execution of complex logistical requirements.
Key Account Manager at Banco Inter (2021-09 – 2023-04)
- Partnership Management: Scaled the digital marketplace by managing strategic integrations with major affiliate networks (Awin, Impact, CJ, etc.).
- Cross-Functional Liaison: Acted as the primary bridge between external partners and internal Product and Engineering teams to ensure seamless platform integrations.
- Marketplace Growth: Optimized partner visibility and engagement strategies to drive consistent growth for the digital ecosystem.
Business Development Specialist at Buzzmonitor (2021-06 – 2021-09)
- SaaS Product Demonstrations: Conducted technical demos and tailored software presentations for an AI-powered social media monitoring platform.
- Pipeline Management: Managed the initial sales cycle, identifying and qualifying B2B opportunities for the SaaS ecosystem.
Journey Designer (Client Relations) at Soul of Tanzania (2019-02 – 2021-01)
- Account Management (B2B & B2C): Managed international client portfolios and partner travel agencies, designing customized premium travel proposals and closing high-value contracts.
- Premium Client Relations: Ensured high levels of customer satisfaction by coordinating complex travel logistics and providing dedicated, end-to-end support for VIP clients.
- Sales & Retention: Built foundational trust with direct clients and B2B partners, driving repeat business and contributing to the company's continuous growth.
Sales & Retention Consultant at Wall Street English (2018-02 – 2019-05)
- Contract Renewals: Managed a portfolio of individual clients, consistently meeting monthly targets through new acquisitions and high rates of service renewals.
Real Estate Consultant at Porto (2018-07 – 2019-02)
- Property prospecting for property development
- Replica Gold / Keller Williams● Management of Buyers/Sellers database
Premium Support & Operations at Farfetch (2015-04 – 2017-04)
- VIP Support: Provided high-level resolution for complex client escalations in a luxury e-commerce environment.
- Delivery Backoffice: Managed logistical challenges and coordinated with international partners to ensure premium service delivery.
Technical Support & Product Liaison at Yuilop / UppTalk (2013-07 – 2014-12)
- Developer Liaison: Acted as the direct link between app users and the software development team, translating user feedback into technical bug reports and product improvements.
Sales Consultant at Optimus Telecomunicações (2012-06 – 2013-06)
Graphic Designer and Video Editor at Lechill Mobile (2010-02 – 2012-01)
Customer Manager at PrimeYachts (2007-09 – 2009-11)
