Matseabra

A professional with a diverse background in customer relationship management, administrative operations, and executive support. Expertise in process organization, managing multiple priorities, and strategic communication with stakeholders across various sectors. Currently pursuing an MBA in Auditing, Risk Management, and Compliance. Committed to delivering structured solutions that optimize operational efficiency and customer satisfaction.

Throughout my professional career—whether in sports, administration at Frigocan, or the insurance sector—my focus has always been on helping clients. I dedicate myself to mastering my work so I can better serve my clients and deliver the best solutions. To that end, I recently enrolled in an MBA program to improve my skills in auditing, risk management, and compliance, and I'm currently engaged in negotiations and discussions regarding international product offerings.

Insurance Manager at Avantar corretora de seguros (2023-07 – Present)

Manage a client portfolio characterized by high satisfaction with service; clients consolidate all their insurance needs due to the quality of service and the clarity with which products are explained. Churn in this area is low—approximately 2–3% of clients cancelled policies over a 12-month period, mostly involving smaller policies (such as personal auto insurance). Interact daily with business owners—ranging from large corporations to small businesses and individual micro-entrepreneurs (MEI)—tailoring both communication style and products recommended to their specific needs.

Strive to maximize clients' time freedom by handling issues and centralizing the resolution of any problems related to the services provided.

Personal Trainer (2018-01 – 2022-12)

Created customized plans to help each client achieve their goals in the shortest possible time—whether for athletic performance (such as a jiu-jitsu instructor worked with) or for general health and quality of life. Still prescribe online workouts for some of these clients today, a testament to their satisfaction with the work.

Administrative and Sales Assistant at Frigocan (2014-01 – 2022-12)

Helped restructure the company's commercial operations, aiming to improve client margins and collaborating with a tax attorney on a tax and commercial review.

• Client relations
• Processing invoices
• Managing administrative tasks
• Scheduling meetings
• Tracking payments
• Requesting documents from third parties
• Arranging travel and accommodations to meet the partner's needs

Performance and Mentorship Coordinator (Volunteer)

Work with business groups (comprising over 40 members) to help members maximize the financial return on their investment in the group. Assist with strategic planning regarding who to meet, identifying key contacts, and determining what to present to potential clients and business partners. Over a four-month period improved the visibility of the members mentored by approximately 35% and increased their revenue within the group—metrics tracked via an app that monitors individual monthly performance.

Work with business owners of varying sizes across diverse sectors, including law, nutrition, physical therapy, communications, SaaS, and personal development.

Bachelor in Physical Education - Personal Trainer – Universidade Católica de Brasília (2013-01 – 2017-07)

Specialization in Physiological bases of personalized training, sports nutrition, and advanced medicine – IBRA (FAMEV) (2018-01 – 2019-12)

MBA in Auditing, Risk Management and Compliance (2026-07)