Mirella Brito

Customer-focused professional with over 7 years of experience guiding clients through structured programs in a remote and hybrid environment. Strong background in progress tracking, documentation, and clear communication. Experienced in managing multiple client journeys simultaneously while maintaining high service quality and adherence to standardized processes.

Seeking to transition into a Customer Onboarding Specialist role to deliver seamless implementation experiences and long-term client satisfaction.

Teacher at Cultura Inglesa Madalena (2018-01 – Present)

• Guided 20+ students concurrently through structured learning programs with defined milestones and outcomes
• Delivered onboarding sessions for new students, ensuring clear expectations, system familiarity, and successful program integration
• Managed scheduling, documentation, and progress tracking using GoogleWorkspace and digital learning platforms
• Communicated proactively with stakeholders via email, messaging platforms, and video conferencing
• Monitored performance metrics and adjusted approach to support retention and engagement
• Completed administrative and compliance-related tasks according to institutional deadlines and quality standards
• Collaborated cross-functionally with parents and academic staff to resolve concerns and improve students' experience
• Adapted service delivery to meet diverse students needs, including neurodiverse learners

CELTA in Teaching English – Stafford House London (2023-01 – 2023-12)

Advanced General English in English – EC London (2022-03 – 2022-06)

Bachelor in Law – Universidade Católica de Pernambuco (2015-01 – 2020-12)