Paulo Lins

Services and Operations Executive with 20+ years of experience building, scaling and transforming Lifecycle Services, After-Sales and regional operations across Latin America and international markets. Proven track record in P&L leadership, profitable growth, business transformation and multi-country service operations, integrating Operations, Logistics, Repair, Engineering, Supply Chain and Customer Services. Extensive experience with global OEMs, complex matrix organizations and international stakeholders across the Americas, Europe and Asia.

Senior Business Unit Manager – Lifecycle & Professional Services at INGRAM MICRO (2020-09 – Present)

Lead the Brazil Lifecycle Services and Professional Services business with full P&L accountability, while supporting LATAM across all service lines, including lifecycle management, after-sales, repair, field services, logistics, asset recovery and technology services.

• Built and scaled the Brazil services business 22x to approximately USD 60M in revenue, driving profitable growth through service portfolio expansion, new business development and scalable operating models.
• Built and expanded nationwide Lifecycle and After-Sales operations, integrating repair, field services, logistics, reverse operations and asset recovery into an end-to-end service value chain, while supporting service development and regional initiatives across LATAM.
• Lead multidisciplinary teams across Operations, Supply Chain, Engineering, Quality, Program Management, Field Services and Customer Operations, driving organizational development, accountability and operational excellence.
• Drive business transformation, process optimization, productivity and cost improvement, collaborating with LATAM and global stakeholders to align service models, governance, operational standards and strategic priorities.
• Expanded the business into higher-value Professional Services, including Cloud & Digital Transformation, Cybersecurity, Infrastructure & Data Center, AI & Modern Workplace and Field Implementation Services, supporting these capabilities across LATAM and strengthening innovation across the services portfolio.

Regional Program & Operations Manager – Global Services & Solutions | LATAM at FLEX (2015-03 – 2020-09)

Led LATAM operations and programs within Flex Global Services & Solutions, supporting global OEM customers across Brazil, Mexico, Panama and the United States.

• Led multi-country Lifecycle, After-Sales, Repair and Service Operations, integrating operations, logistics, projects, supply chain and customer services across Latin America and North America.
• Designed and deployed scalable regional service and aftermarket operating models, supporting product lifecycle extension, customer satisfaction, service performance and continuous improvement.
• Led regional business and operational transformation, including network design, distribution hubs, cross-border operations, cost optimization and manufacturing footprint initiatives.
• Directed cross-functional teams and strategic partners across Operations, Engineering, Quality, Supply Chain and Manufacturing within complex global and matrix organizations.
• Managed strategic OEM customers, suppliers and regional stakeholders, driving service performance, operational targets, quality, cost competitiveness and alignment with global business objectives.

Project & Operations Manager at MICROSOFT (2014-10 – 2015-03)

Led manufacturing and service operations deployment initiatives, coordinating Operations, Supply Chain, Manufacturing and Engineering to ensure operational readiness and successful execution.

Project Manager at INVENTUS POWER | Former Palladium Energy (2010-08 – 2014-10)

Led international NPI, supplier development and manufacturing readiness programs across China, South Korea and Taiwan, coordinating Engineering, Quality, Procurement and Supply Chain organizations.

Sales & Operations Planning Analyst at LG ELECTRONICS (2008-06 – 2010-08)

Supported After-Sales Operations, demand planning, inventory management and service delivery within a global consumer electronics environment.

Specialization in Supply Chain Management – Rutgers University

MBA in Digital Business – University of São Paulo (USP)

MBA in International Business & Trade – CIESA

Bachelor Degree in Marketing – Uninter