Paulo Rufino

Guest Service Agent with over 3 years of experience on cruise ships, responsible for guest services, front desk operations, passenger payment processing, information management, and operational support. Proven ability to handle and resolve guest issues efficiently, ensuring high levels of customer satisfaction in a multicultural, high-volume environment with strict service quality standards. Recognized for professionalism, attention to detail, and commitment to service excellence.

Responsible for front desk operations and guest services on a cruise ship, including passenger check-in and check-out procedures, passenger payment processing and closure, and accurate management of guest accounts. Acted as the main point of contact for guest inquiries, requests, and complaints, ensuring prompt and effective resolution of issues. Provided high-quality customer service in a fast-paced, multicultural environment, working in coordination with different departments to maintain service excellence and strict operational and financial standards.

High School, 2018

Opera PMS

Computer Skills

Microsoft Office (Word, Excel, PowerPoint)

I studied software engineering for 2 years, but I dropped out of college.