Rafael Rossa

Senior Program Manager with nearly 20 years of experience delivering complex, multi-regional ERP and SaaS programs. Led the Oracle NetSuite LATAM expansion that added 1,000+ new enterprise customers — the platform's largest organic growth initiative in the region. Built a PMO governance framework adopted across AMERICAS, EMEA, and JAPAC.

Managed M&A integration for Oracle/Oxygen Systems (40 employees, 150+ clients, zero disruption). Combines 15 years of engineering background with strategic program leadership, enabling fluent communication across business and technology teams. Certified PMP and PSM I.

Trilingual: English · Portuguese · Spanish.

Head of Operations at SynWork | Oracle NetSuite Consulting (2025-12 – Present)

Directs all client-facing project delivery for a NetSuite consulting firm, owning end-to-end operations across governance, resource allocation, and execution for every concurrent ERP implementation pipeline.

• Established a delivery governance model from day one, reducing cross-project dependency conflicts and increasing milestone predictability across simultaneous client engagements.
• Serves as primary client-to-team liaison, applying Agile frameworks and ClickUp-based visibility systems to maintain on-time, within-budget delivery standards.

Senior Program Manager at Oracle | NetSuite (2023-09 – 2025-10)

Spearheaded the LATAM expansion program from scoping through go-live by aligning cross-functional teams across 4 markets, enabling 1,000+ new enterprise customer additions — the largest organic growth initiative in NetSuite regional history.

• Built and scaled a PMO governance framework using Jira, Confluence, and SharePoint, adopted across AMERICAS, EMEA, and JAPAC portfolios, increasing C-suite program visibility and reducing delivery blockers.
• Championed AI integration into delivery workflows using Claude and custom automation scripts, prototyping QA automation and sprint planning solutions incorporated into team roadmaps.

Program Manager at Oracle | NetSuite (2019-11 – 2023-09)

Led LATAM compliance and market expansion programs for Colombia and Chile by applying SAFe and hybrid Agile/waterfall frameworks, delivering regulatory-ready features 2 months ahead of schedule.

• Spearheaded M&A integration for Oracle's acquisition of Oxygen Systems, coordinating cross-functional cutover planning across 40 employees and 150+ client accounts with zero business disruption.
• Served as Scrum Master for 2 Brazilian Agile teams, implementing full Scrum ceremony cadence via Jira and Confluence, measurably increasing velocity and reducing sprint spillover across 8+ compliance releases/year.

Project Coordinator at Oxygen Systems (acquired by Oracle) (2017-05 – 2019-10)

Orchestrated a portfolio of 10+ concurrent Oracle NetSuite implementation projects for Brazilian and international clients, maintaining scope, timeline, and quality standards via NetSuite Project Management module.

• Served as Scrum Master for 2 product teams, implementing full Scrum via Jira and achieving ~20% improvement in sprint velocity and delivery predictability within the first 2 quarters.
• Administered NetSuite environments (SuiteCloud · SuiteScript · SuiteFlow · SuiteAnalytics), delivering custom solutions that reduced manual configuration time by 30–40%.

Project Manager & Scrum Master at SONDA IT (+15k employees, Latin America) (2014-12 – 2017-04)

Managed 3+ concurrent projects using hybrid Agile/waterfall with MS Project and Azure DevOps, achieving 95% on-time delivery across the full portfolio.

• Drove Agile transformation for 2 development teams in a waterfall-dominant environment, implementing Scrum and Kanban with measurable velocity gains and ~15% reduction in release cycle time.
• Administered and customized Oracle NetSuite environments via SuiteCloud, delivering 100+ custom solutions that directly reduced client operational overhead.

Principal System Analyst at SONDA IT (2010-07 – 2014-11)

Led end-to-end analysis, design, and implementation of fiscal and accounting ERP solutions (SAP · Comply · SoftTeam) for enterprise clients, ensuring 100% Brazilian regulatory compliance.

• Authored functional specifications for 2 major platform enhancements, reducing requirements ambiguity and cutting rework cycles by ~20%.
• Delivered 30+ SoftTeam implementation projects covering full configuration, customization, and integration across 20+ business units.

Technical Support Leader at TOTVS/SoftTeam (2005 – 2010)

Managed 50+ complex ERP support cases/month; reduced resolution time ~20% via.NET, JavaScript, and SQL custom solutions.

Principal Application Developer at Aporte Consultoria (2005 – 2010)

Delivered enterprise management systems using.NET, SQL Server, Oracle, and Microsoft Dynamics AX.

Software Engineer & Trainee at TOTVS (2005 – 2010)

ERP development on EMS Datasul platform.

Postgraduate Certificate in Artificial Intelligence – UniSociesc (2026)

Postgraduate in Engineering & Project Management – PUC Paraná (2008 – 2010)

Agile Project Management – Charles Sturt University (2013 – 2013)

B.S. in Information Systems Management – UTESC (2004 – 2007)

Supply Chain & Logistics – UNISOCIESC (2014 – 2016)