Rapha Santos Saggi

Quality and Continuous Improvement professional with over 7 years of experience in multinational environments, acting directly in the continuous improvement of internal processes. Strong expertise in data analysis, Root Cause Analysis (RCA), generation of actionable insights, and Lean Six Sigma methodologies. Recognized for analytical thinking, stakeholder collaboration, and delivery of measurable operational improvements.

Quality Assurance Analyst - ByteDance

(2022-07)

• Acted directly in the continuous improvement of internal processes through in-depth workflow and content analysis.
• Performed Root Cause Analysis (RCA) to identify systemic issues and define corrective and preventive actions.
• Led calibration sessions and supported process standardization between local and global teams.
• Partnered with cross-functional stakeholders to increase efficiency and operational consistency.
• Recognized for high accuracy, strong analytical delivery, and issue resolution performance.

Senior Quality Analyst - Teleperformance

(2019-11 - 2022-07)

• Acted directly in the continuous improvement of internal processes across multiple projects.
• Transformed operational data into actionable insights through weekly business reviews.
• Supported performance optimization through coaching, training, and process adherence.
• Acted as liaison between client expectations and operational execution.

Bachelor's Degree - Psychology - Faculdade das Américas (FAM) (2025-02 - 2030-12)

Technologist Degree - Marketing - Universidade Paulista (UNIP) (2014-02 - 2016-12)