Sarah Soares

Native British English speaker with over 10 years of experience in customer-facing roles, relationship management, customer education, and international communication. Proven ability to build lasting client relationships, identify customer needs, resolve issues, and deliver exceptional service in remote, multicultural environments. Experienced in onboarding, customer support, stakeholder communication, and guiding customers toward successful outcomes through proactive engagement and personalized solutions.

Highly organized, adaptable, and technology-driven. Seeking a remote Customer Success Specialist, Customer Support Specialist, or Customer Experience role.

ESL Educator - Language Society, Oxford - Remote

(2024-01)

• Deliver engaging online group lessons to highly gifted learners.
• Build and maintain strong relationships with students and families through proactive communication.
• Monitor learner progress, identify challenges, and recommend personalized solutions.
• Resolve questions promptly while maintaining exceptional customer service.
• Manage multiple schedules and priorities in a fast-paced remote environment.
• Collaborate with an international teaching team to deliver a consistent learning experience.

Online ESL Educator - Duna Language - Remote

(2022-01)

• Teach English to children and teenagers through engaging online lessons.
• Build long-term relationships with students and parents through consistent communication and support.
• Identify individual learning needs and adapt lessons to improve engagement and outcomes.
• Provide ongoing progress updates and personalized guidance.
• Manage virtual classrooms and digital communication platforms efficiently.
• Resolve concerns professionally while maintaining high levels of customer satisfaction.

Online ESL Educator - Landi English - Remote

(2019-01 - 2021-12)

• Delivered structured online English lessons to young Chinese learners.
• Fostered strong relationships with students and parents through clear communication.
• Adapted lessons to individual learning goals and learning styles.
• Maintained accurate student records and provided regular progress feedback.

ESL Teacher - CCAA – Brazil - Brazil

(2017-01 - 2019-12)

• Delivered engaging English lessons to children and teenagers.
• Built positive relationships with students and parents through ongoing communication.
• Planned lessons, monitored student progress, and maintained accurate records.
• Supported learners by identifying challenges and providing individualized guidance.

High School Diploma (2014-01)