Vyi

Customer Support and Operations professional with 3 years of experience in hospitality, guest relations, administrative support, and multichannel communication. Experienced in handling customer inquiries, reservation management, front office operations, and administrative processes. Skilled in problem-solving, customer support, operational coordination, and maintaining efficient workflows in fast-paced environments

Administrative Assistant - Resort & Hospitality Sector - Águas do Verê Termas Resort

• Managed pricing updates and room availability across direct booking channels and 2 reservation platforms
• Performed financial reconciliation by validating bank deposits and ensuring accuracy between payments and PMS records for up to 60 daily transactions
• Handled front office operations including check-ins, check-outs, guest registration, and consumption records for a 50+-room resort
• Coordinated reservation requests, occupancy management, and guest support regarding rates and resort packages
• Responded to an average of 30 guest emails and phone calls daily, providing professional customer assistance and operational support within a 08-hour turnaround time
• Maintained organization of operational data and ensured smooth communication between departments

Administrative Assistant - Job Agency (Young Apprentice) - City Hall Of Verê

• Provided support in general administrative routines, file organization, and control of operational documents
• Assisted the public, filtering 12 service inquiries per day, and provided clear, targeted information to users
• Performed data entry into the system, updated records, and assisted with internal communication flows

Technical Course in Systems Development (Integrated with High School) - Systems Development - Colégio Estadual Arnaldo Busatto