Account Manager

This employer is an AI customer service software company seeking an Account Manager to own a portfolio of around 60 customers representing roughly $2.5M in annual revenue. The main job is keeping those customers happy, healthy and renewing, with an expansion target and coaching as you build those skills. The Role • Own renewals across your portfolio and hit your retention target, starting renewal conversations early.

• Track usage and account health, spot at-risk accounts early and build plans to turn them around.
• Run regular check-ins and business reviews that connect the product to results customers care about.
• Find expansion opportunities inside your book and work towards an expansion target.
• Build relationships with day-to-day contacts and decision-makers.

What You'll Need • 1+ year of experience in a customer-facing or commercial role such as account manager, BDR/SDR, customer success or account executive, ideally in B2B SaaS.

• Organised and comfortable juggling many accounts at once.
• Curious about how a business runs, calm with frustrated customers and coachable.
• Comfortable with tools like Salesforce and Google Workspace; carrying a quota before is a bonus. What's On Offer • On-target earnings of $130,000 – $170,000.
• Unlimited vacation and comprehensive benefits including extended health, dental, vision and life insurance.
• A remote-first, in-person friendly setup with learning and work-from-home budgets. Apply via Haystack today!