A B-84

I started from working as a server to becoming a Restaurant Manager & then branched off to retail where I started as a Keyholder and moved up to an Area Manager position, managing up to 14 stores across Canada.

Rodd & Gunn, Various within ON — Area Manager

JULY 2022 - SEPT 2023

• Responsible for managing the sales and operations of 7 stores
• Ensured excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand experience.
• Coached and mentored store managers, sales supervisors, and sales staff through all their daily tasks.
• Monitored and controlled expenses through efficient store operations.
• Understood market dynamics (demographics, consumer behavior,

market understanding, etc.).

• Set KPIs for direct reports and conducted performance appraisals.

Ketolibriyum, Oakville/London ON — Store Manager

SEPT 2020 - JULY 2022

• Trained store staff by reviewing and revising orientation to products and sales training materials
• Attracted customers by originating display ideas following the display suggestions; constructing or assembling prefabricated display properties;

producing merchandise displays in windows and showcases, and on the sales floor

• Promoted sales by demonstrating merchandise and products to customers
• Maintained a safe and clean store environment by developing and publishing evacuation routes, determining and documenting locations of potentially dangerous materials and chemicals
• Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand
• Answered questions from employees and gave feedback and suggestions to improve productivity.

Perfumes 4 U, Various within Canada — Area Manager

AUG 2014 - SEPT 2020

• Delivered annual sales & growth targets while managing expenses for the sales area.
• Accountable for providing training, coaching & timely feedback to drive associate & management development of consultative sales skills &

business growth.

• Effectively facilitated area meetings that motivated, educated &

ultimately produced key behavior to drive sales.

• Demonstrated commitment to continuous learning to optimize performance & career growth.
• Executed loss prevention & safety procedures to protect company assets.
• Built & maintained customer loyalty & developed relationships with key suppliers in the region.
• Supported a customer-first mindset while carrying out daily duties.

Swiss Chalet, Mississauga — Restaurant General Manager

FEB 2011 - AUG 2014

• Trained, monitored & reinforced food safety procedures to Shift

Managers and Crew Members, ensuring all food safety procedures are executed according to company policies & health/sanitation regulations.

• Managed food/labor costs & other controllable expenses.
• Provided proper training for Shift Managers/ Crew Members through established systems and followed through to ensure compliance with company standards.
• Worked with restaurant management team to meet sales goals vs budget with prior year, including participation in store marketing programs.
• Increased sales by ensuring guest satisfaction & prompt problem resolution.
• Established & maintained appropriate security protocols for guests,

employees & restaurant safety.

Nawab Indian Cuisine, Streetsville — Restaurant Manager

JULY 2008 - FEB 2011

• Supervised a diverse team of FOH & BOH staff while managing the dining room/banquet hall along with administrative responsibilities.
• Maintained & developed a phenomenal dining experience for families/couples.
• Guaranteed food quality & 100% customer satisfaction by auditing menu items and food service performance.
• Ensured restaurant safety to maintain security and ensure all policies were met.
• Managed ordering of food, supplies & beverages; as well as inventory control and stockroom auditing.

I T Support Services - Sheridan College