Rodd & Gunn, Various within ON — Area Manager
JULY 2022 - SEPT 2023
- Responsible for managing the sales and operations of 7 stores
- Ensured excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand experience.
- Coached and mentored store managers, sales supervisors, and sales staff through all their daily tasks.
- Monitored and controlled expenses through efficient store operations.
- Understood market dynamics (demographics, consumer behavior,
market understanding, etc.).
- Set KPIs for direct reports and conducted performance appraisals.
Ketolibriyum, Oakville/London ON — Store Manager
SEPT 2020 - JULY 2022
- Trained store staff by reviewing and revising orientation to products and sales training materials
- Attracted customers by originating display ideas following the display suggestions; constructing or assembling prefabricated display properties;
producing merchandise displays in windows and showcases, and on the sales floor
- Promoted sales by demonstrating merchandise and products to customers
- Maintained a safe and clean store environment by developing and publishing evacuation routes, determining and documenting locations of potentially dangerous materials and chemicals
- Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand
- Answered questions from employees and gave feedback and suggestions to improve productivity.
Perfumes 4 U, Various within Canada — Area Manager
AUG 2014 - SEPT 2020
- Delivered annual sales & growth targets while managing expenses for the sales area.
- Accountable for providing training, coaching & timely feedback to drive associate & management development of consultative sales skills &
business growth.
- Effectively facilitated area meetings that motivated, educated &
ultimately produced key behavior to drive sales.
- Demonstrated commitment to continuous learning to optimize performance & career growth.
- Executed loss prevention & safety procedures to protect company assets.
- Built & maintained customer loyalty & developed relationships with key suppliers in the region.
- Supported a customer-first mindset while carrying out daily duties.
Swiss Chalet, Mississauga — Restaurant General Manager
FEB 2011 - AUG 2014
- Trained, monitored & reinforced food safety procedures to Shift
Managers and Crew Members, ensuring all food safety procedures are executed according to company policies & health/sanitation regulations.
- Managed food/labor costs & other controllable expenses.
- Provided proper training for Shift Managers/ Crew Members through established systems and followed through to ensure compliance with company standards.
- Worked with restaurant management team to meet sales goals vs budget with prior year, including participation in store marketing programs.
- Increased sales by ensuring guest satisfaction & prompt problem resolution.
- Established & maintained appropriate security protocols for guests,
employees & restaurant safety.
Nawab Indian Cuisine, Streetsville — Restaurant Manager
JULY 2008 - FEB 2011
- Supervised a diverse team of FOH & BOH staff while managing the dining room/banquet hall along with administrative responsibilities.
- Maintained & developed a phenomenal dining experience for families/couples.
- Guaranteed food quality & 100% customer satisfaction by auditing menu items and food service performance.
- Ensured restaurant safety to maintain security and ensure all policies were met.
- Managed ordering of food, supplies & beverages; as well as inventory control and stockroom auditing.
