Abigail Garga

I am a results-oriented and analytically driven Business Analyst with a passion for translating complex business challenges into actionable insights and strategies. With years of experience in diverse industries, I have developed a deep understanding of the intricacies of business processes, data analysis, and stakeholder engagement.

My approach to business analysis is rooted in a blend of technical expertise and strong communication skills. I excel at bridging the gap between technical and non-technical teams, ensuring effective collaboration and alignment on project goals. By employing a range of methodologies and tools, including excel, power bi, sql, CRM, ERP etc. I have consistently delivered comprehensive solutions that drive operational efficiency and improve decision-making.

Having worked on projects, I have honed my expertise in requirements elicitation, process mapping, data analysis, and solution design. My track record includes successfully implementing [mention any notable achievements, such as system enhancements, process optimizations, or cost-saving initiatives] that have positively impacted organizational performance.

I am motivated by the opportunity to contribute to projects that make a tangible difference. By leveraging my strong analytical acumen, collaborative mindset, and passion for problem-solving, I am eager to drive innovation, streamline processes, and facilitate informed decision-making as a dedicated Business Analyst.

In summary, I bring a blend of technical proficiency, strategic thinking, and effective communication to the realm of business analysis. My goal is to continue leveraging my expertise to create value for organizations, and I'm excited to embark on new challenges that allow me to do just that.

A highly accomplished and solutions driven Business Analyst Professional, with experience in eliciting, analyzing, and clarifying business requirements, performing the gap analysis between goals and existing procedures/skill sets, designing process and system improvements to increase productivity and reduce costs, process optimization, and Solutions. Adept in change management, business analytics, requirements management, solution design and implementation, with critical knowledge of Software Development Lifecycle (SDLC) environments ranging from waterfall, to agile (scrum) in various roles and initiatives with a strong emphasis on collaboration with stakeholders.

• Conducted comprehensive stakeholder interviews and facilitated workshops to elicit business requirements for a new customer service portal, resulting in a 30% increase in customer satisfaction.
• Analyzed and prioritized functional requirements for an enterprise-wide CRM system, resulting in a 20% reduction in redundant data entry and improved data accuracy.
• Coordinated and executed functional testing for 10+ software releases, resulting in a 98% defect-free delivery rate.
• Analyzed formal test results to identify key issues, leading to the implementation of process improvements that increased efficiency by 20%. Managed user acceptance testing for a critical project with over 100 stakeholders, ensuring on-time completion and reducing rework by 30%.
• Conducted a comprehensive gap analysis of current business processes, resulting in the identification of inefficiencies and areas for improvement that led to a 40% increase in productivity and training activities.
• Developed functional requirements based on thorough information flow analysis, resulting in a streamlined workflow and reduced turnaround time by 15%.
• Created detailed process models for future-state business processes, resulting in increased clarity and consistency across teams and reducing errors by 30%. Migration and workflow design for IT Infrastructure best practices.
• Collaborated with cross-functional teams to implement process improvements, resulting in a 30% reduction in client onboarding time and an increase in customer satisfaction scores by 15 points.
• Developed and executed a comprehensive communication plan to gain stakeholder buy-in for new business processes, resulting in a successful adoption rate of over 90%.
• Conducted extensive data analysis to identify trends and anomalies within ERP system usage, resulting in the implementation of targeted training programs that decreased training time by 50%. Facilitation skills and excellent communication, Informatics, and business strategy.
• Created and documented detailed functional requirements for multiple ERP system projects, utilizing techniques including user storyboards, use cases, process flows, swim lanes diagrams, workflow diagrams, process models etc. resulting in clear and thorough requirements for development and testing.
• Achieved 95% improvement in the internal customer survey rating of the technical team by facilitating effective collaboration between business and Information Technology.
• Developed a Know Your Customer Portal - An application which enabled the management of all end-toend KYC Transactions, reducing paperwork by 90%

EDUCATION

• Master of Business Administration, Nasarawa State University, Nigeria WES Evaluated
• Bachelor of Accounting & Finance, Kaduna Polytechnic, Nigeria- WES - Evaluated

CERTIFICATIONS AND TRAINING

• Certified Business Analysis Professional (CBAP), IIBA Feb 2022
• Project Management Professional (PMP), PMI Jun 2021