Guest Services Agent - ETIHAD AIRPORT SERVICES GROUND - Zayed International Airport, Abu Dhabi UAE
(2025-08)
- Assist passengers with check-in and baggage handling using airline software (Amadeus CM).
- Answer customer inquiries in person, by phone, or online.
- Provide guidance and support, including escorting passengers to gates or terminals.
- Handle special needs, such as assisting passengers with disabilities, families with infants, or unaccompanied minors.
- Resolve issues related to flight delays, cancellations, missed connections, and lost or damaged baggage.
- Support gate operations, including boarding procedures and final bag checks.
- Process reservations and payments, and handle administrative duties like documentation and reporting.
Keyholder/Retail Sales Assistant - ADIDAS EMERGING MARKET - Abu Dhabi United Arab Emirates UAE
(2021-03 - 2025-07)
- Be aware of store individual target and actively works to meet or exceed these by using all the resources available within the store.
- Meet or exceeds customer expectation and boost the sales.
- Proactively seeks and incorporates basic core and seasonal product knowledge.
- Create emotional connection with every customer by being passionate and Enthusiastic brand ambassador.
- Ensure that the product offer in the store is made available to customer by assisting with deliveries and replenishing the sales floor.
- Complete sales transaction quickly and accurately while adhering to cash protection procedures.
- Collaborates productively and respectfully with team members to meet or exceed store goals.
Admin Clerk/Receptionist - AUSTRALIAN VETERINARY CLINIC - Khalifa City United Arab Emirates
(2020-12 - 2021-02)
- Greetings visitors and staff at the front desks.
- Answering the forwarding phone calls and email.
- Providing clerical support to various departments.
- Filing and reconciling the receipts.
- Keeping track of key personnel and processing their calls and messeges.
- Sorting, organizing and maintaining office records accurately and according to content, dates, significances etc.
- Adding a new client to the file records, and creating record if necessary.
- Performing general office duties such as typing, operating office machine and sorting emails.
Retail Sales Assistant - SUN AND SANDS SPORTS LCC - Mussafah Abu Dhabi UAE
(2018-03 - 2020-03)
- Ensure high levels of customer satisfaction through excellent sales service.
- Maintain outstanding store condition and visual merchandising Standards.
- Maintain a fully stocked store.
- Ascertain customer needs and wants.
- Recommend and display items that match customer needs.
- Welcome and greet customers.
- Manage point-of-sale processes.
- Actively involved in the receiving of new shipments.
- Keep up to date with product information.
- Accurately describe product features and benefits.
- Follow all companies' policies and procedures.
Retail Sales Associate/Cashier - RIVA- ARMADA GROUP OF COMPANY - Manama Kingdom of Bahrain
(2014-07 - 2017-07)
- Proactively acknowledge, greet and assist customers in the store
- Offer customers with exemplary and timely service.
- Provide accurate product information.
- Serve multiple customers, discover their needs, and make recommendation to generates sales.
- Maintain working knowledge of store's policies and procedures.
- Organize and clean store during downtime.
- Handle cash, checks, and credit card transactions.
- Manage the register in accordance with POS guidelines.
- Build and maintain internal and external customer satisfaction.
- Meet and exceed sales goals/ quota.
