Abigail Tsao

I am Abigail Tsao, a driven and versatile professional with 4 years of experience in driving sales, strategic partnerships, business development, and revenue growth with a proven track record. I have a global mindset and a strong background in Global Studies, which has equipped me with a unique cultural agility and deep understanding of how businesses and consumers connect in today's interconnected world.

I am fluent in English and Cantonese, I can also speak Bengali and can understand Mandarin, making me a perfect fit for roles that require effective communication with a diverse customer base. I have a strong analytical mindset, exceptional business acumen, and a talent for building and maintaining robust client and business partner relationships.

Currently based in Downtown Toronto, I am seeking new opportunities where I can leverage my expertise in sales strategy, partnership development and growth to drive material business impact. I am adaptable, eager to learn, and passionate about contributing to the success of innovative, high-potential companies.

Hong Kong Hive Limited, Hong Kong (October 2022 - May 2024)

The Hive is part of The Flexi Group, one of the largest operators of flexible workspaces in Asia and Australia, spanning 45 locations across 8 countries.

• Sales Development Lead
• Oversaw all sales and business development activities for all 9 locations in Hong Kong, spanning 78,052 square feet with a total of 1,360 membership capacity.
• During a challenging period with a 41% decrease in leads, achieved a 33% increase in overall signed sales and a 77% conversion rate of leads to sale for Hong Kong by implementing effective strategies. 
• Transformed a low-performing location by increasing monthly revenue by 218% from USD$38,393 to USD$122,176 per month and elevating occupancy from 25% to 93% in 12 months. Achieved through strategic planning, market research, proactive outreach, expanding partnership networks, and cultivating strong relationships with real estate brokers and landlord partners
• Led cross-functional projects, fostering seamless collaboration with marketing and operations teams to optimize sales strategies and enhance the overall customer experience.
• Developed and implemented a new sales training system across all of The Flexi Group's entire 8-country footprint, as well as personally trained all location teams in Hong Kong and the sales team in Thailand.

Bright Sun Global Enterprise Limited, Hong Kong (September 2021- August 2022)

Bright Sun Global Enterprise stands out as a global leader in the lingerie textiles industry, with a formidable presence across Asia, Europe and North America.

• Project and Account Manager
• Spearheaded strategic business expansion into Southeast Asian markets, establishing crucial relationships with manufacturers in the region and solely handling all accounts, driving revenue growth and strengthening the company's foothold in this emerging market where it had minimal prior presence.
• Engaged in B2B relationship management and managed client projects from production to logistics, ensuring effective communication between clients, manufacturers, and internal departments.

BOC Group Life Assurance Company Limited, Hong Kong (October 2020- September 2021)

BOC Life is one of the top financial companies in Hong Kong and a subsidiary to the Bank of China with an international financial strength rating of "A" by Standard & Poor's and "A1" by Moody's Investors Service. 

• Senior Wealth Management Manager- (April 2021-September 2021)
• Expanded a robust network of international and local clients, earning the prestigious industry LUA New Star Award 2021 (Gold Award) and Million Dollar Round Table (MDRT) membership for 2022.
• Wealth Management Manager- (October 2020- April 2021)
• Consistently met and exceeded sales targets in a sales and account management role.
• Provided comprehensive financial planning and banking services, ensuring high client satisfaction and 100% retention rates.

Chinese University of Hong Kong, Hong Kong (September 2016- June 2020)

• Global Studies (International Politics & Global Media), Bachelor of Social Science with Honours

Maastricht University, Maastricht, The Netherlands (January 2019-July 2019)

• Exchange Studies at the Faculty of University College Maastricht