Abiola Oladapo

Dedicated and experienced guests arrival expert and professional with over 6 years of experience in improving customer satisfaction. My proactive approach to customer issues and ability to analyse situations accurately has resulted in successful problem resolution and a high level of customer satisfaction.

CONCIERGE at FOUR POINTS BY SHERATON (2023-07 – Present)

Provided friendly and excellent guest services as the first point of contact for the hotel.

• Provided friendly and excellent guest as the first point of contact for the hotel
• Answered guests inquiries, directed phone calls, and coordinates travel plans and more
• uploaded company culture at all times while making guests feel welcomed and valued
• organised and stored luggages as needed according to guidelines
• Greeted and escorted arriving and departing guest's to and from the hotel

EVENT COORDINATOR at FIFA WORLD CUP QATAR 22 (2022)

Event coordination during FIFA World Cup Qatar 22

• Gave directions and enlightened passengers on train lines
• Checked errors on travel cards and provided solutions for passengers
• Reported and recovered unattended items found in train station
• Dealt with unusual behaviour and recovered items that could hinder movement of free point of trains

NATIONAL DIPLOMA in PUBLIC ADMINISTRATION – POLYTECHNIC IBADAN (2009 – 2012)