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Adam James

Service Controller at TROX UK

Talent
ThetfordMember since June 23, 2026
Service ControllerProject management
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Service ControllerProject management

About

A highly motivated and adaptable professional with experience across all areas of contractor management and project work. Effective problem solver, planner and communicator with a positive attitude who enjoys the challenge of achieving goals and taking on diverse project tasks to accomplish tight deadlines. Highly resourceful and has a proven track record of Improving operations through analytical, organisational and leadership abilities to evaluate operations to improve efficiencies and maintain the highest standards of quality and performance.

Currently looking for a suitable position within an organisation that allows contribution, growth and career development.

Experience

Service Controller - TROX UK - Thetford, Norfolk

(2025-01)

  • Prioritise Service Engineer allocation in line with client and TROX Senior Management direction.
  • Maintain hours/cost consumed against planned/tendered hours, progress additional order values as required.
  • Coordinate Sub-Contractor Attendance.
  • Co-ordinating Technical Support to clients and Service Engineers
  • Work with the Contract Managers on delivery of site activity
  • Create, document and Implement new processes as required.
  • Document Management for processes, risk assessments, standard operating procedures, on site induction records and training.
  • Create RAMS – Risk assessments and method statements with support from EHS department
  • Manage on-site documentation requirements – dynamic risk assessments, changes to method statements, SOP's.
  • Liaise with customers & TROX EHS on associated EHS matters.
  • Work with the Contract Managers on delivery of site activity.
  • General Project Management Functions as required.
  • Discuss site attendance requirements and agree dates with clients.
  • Provide Project Status Reports for site activities.
  • Provide statistical reports on Engineer Activity.
  • Key User function for systems and processes
  • Collating, managing and reporting project budgets including issues and risks
  • Ensuring effective control of purchasing, receipting and invoice payment
  • Monitoring and reporting project financial performance against process

Project Coordinator - PMO Team - County Broadband Ltd - Colchester, Essex

(2022-05 - 2024-11)

  • Collating, managing and reporting project budgets including issues and risks
  • Ensuring effective control of purchasing, receipting and invoice payment
  • Monitoring and reporting project financial performance against process
  • Managing the subcontractor order-to-delivery process including issue resolution
  • Setting up and managing assets through the asset management system (GeoPal) to support project delivery
  • Supporting project change management
  • Maintaining efficient and effective processes and systems
  • Reviewing and signing off project corrective actions as part of project change control
  • Coordinated project tasks, ensuring timely completion.

Project Coordinator - PMO Team - Morrison Telecom Services

(2019-02 - 2022-05)

  • Responsible for managing civil workload in Norfolk for BT Openreach and ensuring works are planned, carried out and deadlines are met by contractors as and when required
  • Managing stakeholders across Morrison Utilities as well as BT Openreach and tracking work through to completion
  • Also responsible for covering London, Suffolk and Essex regions when required.
  • Managing stakeholders across Maintenance and Engineering, whilst facilitating the rapid effective conclusion of critical open jobs
  • Responsible for handling approximately £1.3m of contractor work per year
  • Overseeing various projects
  • Forecasting costs of multiple work orders and recording all expenditure
  • Thorough and effective contractor engagement to ensure standards and expectations are met
  • Overseeing change within the department and implementing new processes and structures that allow colleagues to work to high standards whilst also being able to develop themselves
  • Creating measures of success and failure with a view to improving the day to day running of the business

Senior Workflow Administrator - Tesco Maintenance - Milton Keynes, Buckinghamshire

(2014-12 - 2019-02)

  • Managing stakeholders across Maintenance and Engineering, whilst facilitating the rapid effective conclusion of critical open jobs
  • Responsible for handling approximately £1.3m of contractor work per year
  • Overseeing various projects
  • Forecasting costs of multiple work orders and recording all expenditure
  • Thorough and effective contractor engagement to ensure standards and expectations are met
  • Overseeing change within the department and implementing new processes and structures that allow colleagues to work to high standards whilst also being able to develop themselves
  • Creating measures of success and failure with a view to improving the day to day running of the business

Dental Technician/Administrator - Denceram Dental Laboratory - Leighton Buzzard, Central Bedfordshire

(2013-07 - 2014-10)

Dental Technician/Administrator - Central Dental Laboratory - Kempston, Bedford

(2001-01 - 2013-07)

Education

A-Levels - Wootton Upper School

Skills

Service Controller at TROX UK

Reviews

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