Adekunle Idowu

Dependable and highly motivated individual with a focus on customer service, background in the financial business, expertise in lending, knowledge of maintaining client databases, analytical and numeracy skills, and a strong drive to take on new challenges. honesty, openness, and a strong desire to produce exceptional results using the assistance of computers.

Direct Support Worker at New Directions (2025-09 – Present)

• Personal care.
• Household management.
• Meal preparation.
• Community engagement.
• Health and Wellness.

Ops Admin II at FedEx Ground (2023-12 – Present)

• Clerical and administrative functions at the station
• Customer Service and Quality Assurance
• Handling Inbound and Outbound Calls

Package Handler at FedEx Ground (2023-09 – 2023-12)

• Inbound Scan
• Outbound Scan
• Package Unloading
• Package Documentation
• Customer Service
• Receive products from our vendors using frequency scanners and be fit enough to unload shipments from trucks.
• Handle packages that range in size from small to large boxes weighing up to 50 pounds.
• Be willing and able to operate warehouse equipment, including carts, dollies and other moving equipment to move large quantities of merchandise.
• Demonstrate care in our procedures and support our friendly and safety-cantered environment.
• Have a collaborative spirit and maintain a strong team-oriented work environment and contribute to productivity goals
• Verifying inventory, reading reports utilizing computer terminals.
• Obtaining pick lists and gathering merchandise throughout the store to fill customer orders.
• Moving freight safely from designated staging areas to overheads using the appropriate equipment as necessary.
• Stocking and arranging packages in the vans neatly according to the work area.
• Reading and updating inventory reports.
• Reporting damaged packages to managers.

Direct Support Worker at CBI Health (2023-06 – 2024-07)

• Personal care.
• Household management.
• Meal preparation.
• Community engagement.
• Health and Wellness.

CAP 3 Associate at Walmart (2023-06 – 2023-07)

• Customer Service
• Stacking of products in different aisle
• Departmental activities.

Internship at Safeway (2023-02 – 2023-03)

• Customer service
• Stacking of Product
• Departmental Activities(Produce, Deli & Meat)

Customer Service Training at Westman Immigrant Services (2022-12 – 2023-02)

Support Worker at Sunrise Homes: Assisted Living (2020-05 – 2022-10)

• Provided behavioral support and advocacy for residents; as well as assisted them in making safe and healthy lifestyle choices.
• Provided community access to residents, also engaged them in recreational activities.
• Planned clients' daily activities, encouraged and maintained a safe, clean and hygiene living environment.
• Document and dispense clients' medications appropriately.
• Performs light housekeeping, monitoring and maintenance seamlessly.
• Effectively organise and serve clients' meals.

Operations Manager at Zenith Bank PLC. (2018-12 – 2020-04)

• Responsible for the supervision of all the operations of the branch including client relationship and retention.
• Ensuring proper documentation of all customers' documents, cash management, prompt and accurate proof of all general ledger accounts.
• Identifying training needs of subordinates and developing a training program to meet the identified need.
• Accomplishes branch objective by managing staff, planning, and evaluating branch activities.
• Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources.

MBA in Business Administration – Obafemi Awolowo University Ile-Ife

B.SC in Economics – Nnamdi Azikiwe University Awka