Adelina Leonidas

Communication and Interpersonal Skills: Strong communicator who interacts respectfully and effectively with individuals across the spectrum of social and economic backgrounds and cultures. Exceptional communication skills to proofread and edit documents, explain procedures and legislation, prepare correspondence in verbal or written format. Demonstrated strong interpersonal skills and the ability to communicate effectively and maintain effective working relationships with other staff, external partners, and the public.

Administrative and Client Support: Over 20 years of experience in facilitating patient care by managing the administrative aspects.

Dedicated Nursing Unit

Clerk with exceptional clerical and administrative support to nurses, physicians, and outstanding service to unit patients/residents. Reasoning, Time Management and Organizational Skills: Ability to determine priorities based on various dependencies, conflicting demands, and timelines. Excellent organizational skills to handle a variety of work demands, multi-task and coordinate fluctuating workloads.

Analytical and Problem-Solving Skills: Proven analytical and problem-solving skills to make decisions, determine appropriate action, and investigate alternatives.

Leadership Skills: Maintain site presence as relief support staff and sole point of contact often liaising with community agencies to ensure clients receive high quality service.

Nursing Unit Clerk - Elm Grove Living Centre - Toronto

(2014-01 - 2025-04)

Dedicated Nursing Unit Clerk with exceptional clerical and administrative support to nurses, physicians, and outstanding service to unit patients/residents. Work experience equipped proficiency in handling multiple tasks, handling phone calls and emails professionally, and conducting general administrative duties.

• Greeted patients/residents and visitors and guided visitors to appropriate departments
• Documented shift occurrence information in line with internal policies, including the completion of logs, incident reports, case management notes and recording required residents and nursing team information in the Service Management Information system
• Maintained and monitored supplies for the unit including submitting purchase orders verifying receipt and shelving stock
• Reviewed invoices and claims for accuracy and resolved discrepancies before submission to Finance Department for processing
• Facilitated the seamless operation of the units worked for and supported
• Delivered stellar administrative clerical and reception to units worked for and supported
• Assisted in admission/re-admission and discharge of patients/residents
• Maintained inventory, ordering of PPE, Nursing/office supplies
• Prepared and updated PPE usage reports for submission to Ministry of Health
• Prepared, posted, and updated Nursing Staff schedules
• Tracked time and attendance, approval for payroll
• Processed staff time off requests
• Tracked staff performance appraisals
• Updated Internal Job Postings, screened, booked interviews for Registered Staff and Personal Support Workers
• Reconciled Nursing Department budget/accounts
• Created/managed patient files and organized electronic medical records while ensuring accuracy in accordance with the healthcare procedures and standards
• Conducted regular facility checks and utilized problem-solving and crisis intervention skills to de-escalate conflicts
• Helped when medical emergencies and other critical incidents occurred within the facility
• Applied excellent client service, negotiation and empathetic skills when managing complaints and determined how to resolve them
• Maintained site presence as relief support staff and sole point of contact often liaising with community agencies (e.g., hospitals, social workers, doctors, courts, etc.) to ensure clients received high quality service
• Provided on-shift assistance and coverage to the manager including managing staff and contractors' hiring processes
• Served as first point of contact for emergencies, incidents and inter/intra departmental communications
• Participated in team meetings and provided recommendations on how to better improve services to residents and members of the public
• Provided training and supervision for new staff regarding protocols, standards, and various aspects of offered services
• Conducted reference checks for potential candidates
• Facilitated orientation and training of new staff
• Operated office equipment such as fax machine, scanner, printer and photocopier to copy materials and transmit information

Administrative support - Elm Grove Living Centre - Toronto

(2005-03 - 2014-09)

Administrative support role enabling development of proficiency in client service and confidentially handling personal information and data.

Bachelor of Science - Accounting - Central Connecticut State University (1998)

Certificate - Computer Network Operations - Niagara College (2002)

Certificate - ACCPAC 5.0 Corporate Edition - Skills for Change (2003)