Aditi Sarkar

A hard worker who is willing to go the extra mile to get the job done. A fast learner who loves a challenge and is always interested in learning new things. Adhere with the process to exceed the customer experience. I have experience in call center agent for 3 years.

Call center Agent – Eureka Technologies - Bangalore, India

Duties

• Led omnichannel to resolve customer’s requests.
• Maintained customer retention at 24%, above the objective set by the company.
• Trained new agents in the product base in the company’s portfolio.

M.Sc. – 2012, Zoology 

West Bengal university

Kolkata, West Bengal

------------------------------

B.Sc. – 2010, Zoology

University of Calcutta

Kolkata, West Bengal