Adrina Zolfaghari

As a Sales Advisor and Customer Service Representative at Sport Chek, I focused on creating a welcoming and personalized shopping experience while consistently driving sales and achieving performance targets. I actively engaged customers to understand their needs, recommended products and services tailored to their preferences, and successfully increased sales through upselling and cross-selling techniques. I maintained well-organized and visually appealing product displays, monitored inventory to ensure product availability, and contributed to a positive shopping environment.

Additionally, I handled customer inquiries, resolved concerns efficiently, and facilitated smooth transactions, returns, and exchanges in accordance with company policies, ensuring high levels of customer satisfaction and repeat business.

Sales advisor / Customer Service - Sport Check

(2024-07 - 2026-05)

As a Sales Advisor and Customer Service Representative at Sport Chek, I focused on creating a welcoming and personalized shopping experience while consistently driving sales and achieving performance targets. I actively engaged customers to understand their needs, recommended products and services tailored to their preferences, and successfully increased sales through upselling and cross-selling techniques. I maintained well-organized and visually appealing product displays, monitored inventory to ensure product availability, and contributed to a positive shopping environment.

Additionally, I handled customer inquiries, resolved concerns efficiently, and facilitated smooth transactions, returns, and exchanges in accordance with company policies, ensuring high levels of customer satisfaction and repeat business.

Administration / customer service - Bballerz basketball Academy - Aurora

(2024-12 - 2025-06)

At Bballerz, my role combined customer service excellence with administrative support. I managed customer interactions by addressing inquiries and resolving issues promptly while ensuring their satisfaction. In administration, I organized schedules, handled data entry, and maintained accurate records. I also monitored inventory levels, ensuring key items were always in stock, and supported the team with operational tasks to enhance efficiency and streamline daily processes.

Customer service - Pole Electric, Inc - Richmondhill

(2022-06 - 2023-01)

As a customer service representative at an electrical company, I coordinated with technicians to schedule service appointments and relay important information. My role enhanced my communication skills and ability to handle multiple tasks simultaneously.

Customer service / volunteer - South Lake Hospital - Newmarket

(2023-05 - 2026-01)

As a hospital volunteer, I provided compassionate support to patients and assisted healthcare staff with various tasks. I gained valuable experience in patient care, developed strong communication skills, and learned to work effectively in a fast-paced medical environment. My role reinforced the importance of empathy and teamwork in delivering quality healthcare services.

Pharmacy assistant - Amin's specialty pharmacy - Aurora

(2023-12 - 2024-06)

As a pharmacy assistant, I provided excellent customer service, assisted in prescription processing, and maintained accurate patient records. I managed inventory, ensuring medications were well-stocked and up-to-date. I developed strong pharmaceutical knowledge, attention to detail, and problem-solving skills. I handled administrative duties, phone inquiries, efficiently. My experience enhanced my multitasking abilities and reinforced the importance of empathy and accuracy in healthcare.

Coordinator and assistant instructor - Toronto Swimming Centre - Toronto

(2024-01 - 2024-04)

As an assistant swimming instructor, I helped teach swimming techniques and water safety to students of all ages. I ensured a safe and supportive environment, fostering confidence and skill development in learners. My role honed my instructional abilities, leadership skills, and commitment to promoting physical fitness.

Bilingual High school Diploma - École Secondaire Renaissance (2021 - 2025)

Bachelor of Science - Biology - York University (2025 - 2029)