Lujain Almatari

A motivated, hard working, analytical and ambitious team player with 6 years in sales/customer service skills, such as communication, problem solving, well organized, great in a team or as an outgoing individual and always ready for a challenge. Looking for a fast paced work environment with many opportunities to gain more experience and improve customer satisfaction.

Customer Service/Sales Associate - Homesense - Hazeldean Stittsville

(2024-09)

• Handle incoming calls while processing financial transactions with accuracy and attention to detail
• Deliver excellent customer service by actively listening, resolving concerns and providing clear information
• Train and support new team members on POS systems and inventory procedures
• Assist customers on sales floor, answer product questions and provide recommendations
• Maintain strong attention to detail while managing transactions, inventory, and customer interactions
• Work efficiently in a fast paced environment, balancing front desk duties, stocking and customer service
• Collaborate with team members to ensure smooth daily operations and support overall store performance
• Assemble furniture and handle merchandise (50+ lbs)
• Maintain a clean, organized, and welcoming environment for customers

Sales Associate/Customer Service - The Hudson's Bay - Rideau Centre

(2023-03 - 2024-02)

• Entered and verified customer returns and online orders using digital platforms (ReturnBear)
• Assisted with financial services and upsell the Neo Financial Mastercard, Rewards while handling sensitive customer data securely
• Handled high volume of incoming calls and provided accurate information or redirection
• Maintained product knowledge to support customer and departmental needs

Sales Associate (Seasonal) - La Maison Simons - Rideau Centre

(2022-09 - 2022-12)

• Assisted customers in a high traffic environment while meeting sales goals
• Supported daily store operations, including data entry for sales and inventory
• Collaborated with team members to ensure efficient workflow

Sales Associate - The Children's Place - Bayshore Shopping Centre

(2019-11 - 2021-06)

• Delivered excellent customer service, upselling and meeting sales targets
• Utilized product knowledge and maintained accurate records of transactions
• Strengthened communication and problem solving skills through conflict resolution

Intern/Teachers assistant - W. Erskine Johnston P.S - Kanata, ON

(2016-05 - 2017-01)

• Monitored students, supported classroom organization
• Maintained records of progress
• Assisted with grading assignments and maintained accurate documentation

Architectural Technician Certificate - Architectural Technology - Algonquin College (2020-09)

Ontario Secondary Diploma - Earl of March Secondary School (2014-09 - 2018-06)