Telecom PM , Managed Services & Operation
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I am a Telecom, IT, and Transformation Leader with over 22 years of experience driving large-scale digital transformation, managed services, and telecom operations for major mobile operators and enterprises across North America, the Middle East, and Latin America.
I specialize in program and portfolio management, cloud migration, OSS/BSS modernization, and service delivery optimization, with a proven track record of managing multi-million-dollar portfolios (up to $170M) and leading cross-functional teams to deliver 95%+ on-time results.
My career includes leadership roles at Rogers, Ribbon, Zain, Orange, and Claro, where I improved service delivery KPIs, reduced operational costs by 20%, and enhanced customer satisfaction across diverse markets.
As a Canadian citizen open to opportunities in Winnipeg and the Minneapolis–St. Paul area, I bring a blend of strategic vision and hands-on execution that ensures telecom networks, cloud infrastructures, and managed services are delivered with efficiency, resilience, and measurable business value.
22+ years in Telecom & IT Leadership across Canada, the Middle East, and Latin America.
Directed multi-million-dollar portfolios ($24M–$170M) for leading operators including Rogers, Ribbon, Zain, Orange, and Claro.
Delivered cloud migration (Oracle Cloud Infrastructure), OSS/BSS modernization, and roaming enablement projects with measurable business outcomes.
Improved service delivery KPIs by 15%, reduced operational costs by 20%, and consistently achieved 90–95% on-time project delivery.
Led cross-functional global teams (up to 160 staff) in NOC operations, managed services, and telecom infrastructure rollouts.
Strong track record in vendor management, contract oversight, risk mitigation, and agile/waterfall project execution.
MBA – Globalization, Maastricht School of Management
B.Sc. Telecommunications Engineering, Helwan University
Information Security Manager Certification
University of California – Change Management; Risk, Budgeting & Scheduling
University of Alberta – Agile Practices & Software Management
Member, Engineers Geoscientists Manitoba (EngGeoMB)
