Ahmed Shurrab

• Experienced specialist with a passion for delivering outstanding services.
• self-made team player with strong organizational & interpersonal skills.
• Always looking to learn new skills ,take on extra responsibilities & grow professionally.
• Experienced in training & mentoring new member staff.
• Have worked in busy , pressurized environment where high standards are expected.
• My dedication & passion has been recognized with awards, praise & extra responsibilities.

2021 - 2023

Monitribe company l istanbul , Türkiye

Manager

• Accomplished department objectives by managing staff: planning and evaluating department activities.
• Maintained staff by recruiting , selecting, orienting and training employees through Google meet or zoom : short interviews & chat to ensure their English - Arabic skills and ensure that they understood the job position correctly.
• Managed & supervised mixed tams of full time employees dedicated to abuse monitoring. improved employee retention by 85%
• Ensured a safe secure and legal work environment , Developed personal growth opportunities.
• Accomplished staff results by communicating job expectations; planning monitoring and appraising job results
• Monitored employees performance and initiating action to strengthen results

Mena Regional Supervisor

• Mena Regional Supervisor for Hakuna & Azar application.
• Provided training to all new agents.
• Managed the work operational coverage plan during periods of employee absence.
• partnered with Mena Regional manager in managing the performance of branch employee.
• Hold monthly meeting with staff.
• communicated with the Korean company about the applicable laws and amend them if necessary to comply with Mena region standards.
• supervisor and team leader of abuse monitoring ; Guiding , monitoring and leading a group of 12 agents.
• set clear team goals , oversee day to day operations.
• monitored team performance and report on metrics.
• listening to team members feedback and resolve any issues or conflicts .
• created an inspiring team enviroment with an open communication culture.

Abuse Monitoring Agent - Hakuna application

• Audio , text , image and live stream monitoring
• provided maximum user interaction, safe and healthy live streaming experience to our users.
• Detecting and blocking potentially fraudulent scenarios that can occur outside of the parameters that the company sat .
• Reliably detect and interrupt inappropriate broadcasts instantaneously.

International dental sale representative & consultant

• Monitored +100 patients flow & process detailed documentation to ensure that patients get the most appropriate service.
• Encouraged same-day treatment to optimize patient's time, interest and desire achieving.
• implemented effective treatment options / plans for patients & successfully carried out agreed clinical regimens.
• sell & promote dental products and services to dental customers .
• used proven sales methods and innovatived approaches to meet targets and create growth, prioritizing sales opportunities and interfacing with all levels at an account to effectively manager customer relationship.

Dental surgeon

• Increase client acquisition through full-service dental care, comprehensive oral diagnosis and treatment appointments.
• officiate robust guidance to dental staff and students in improving their knowledge through ingenious methodologies.
• perform extensive dental treatments for patients. including placing restoring the fillings and cosmetic dentistry.
• streamline effcients scheduling of appointment of patients and dentists in improving staff productivity and revenue.

2010-2016 - Dental surgeon - Sinai university

2019 - content moderator manager / social media manager