Ahsan Akram

Reliable and professional Security Guard with experience in retail security, loss prevention, surveillance monitoring, access awareness, incident reporting, crowd management, and conflict de-escalation. Experienced in maintaining a safe and secure environment for customers, employees, and company property in busy retail settings. Strong ability to remain calm under pressure, identify suspicious or unusual activity, respond appropriately to incidents, and communicate effectively with customers, colleagues, and management.

Customer-focused professional with strong observation, situational awareness, problem-solving, and interpersonal skills.

Retail Security Officer - Argenbright Security Europe Ltd - United Kingdom

(2023-01 - 2026-12)

• Maintained a safe and secure environment for customers, employees, and company property within a busy retail environment.
• Conducted regular patrols throughout designated areas to identify suspicious activity, safety concerns, and potential security incidents.
• Monitored surveillance systems and remained alert to unusual behavior, potential theft, and security risks.
• Helped deter theft and unauthorized activity through visible security presence and continuous observation.
• Monitored customer activity and responded appropriately to situations requiring security intervention.
• Managed crowds during busy periods to support a safe and orderly retail environment.
• Responded promptly to security incidents and emergency situations, including medical emergencies and fire-related incidents.
• Used calm, professional communication and de-escalation techniques when dealing with difficult or confrontational individuals.
• Reported incidents and security concerns to management and maintained accurate documentation of relevant events.
• Communicated effectively with store management, employees, customers, and colleagues regarding security-related matters.
• Followed established security procedures and maintained professional conduct while performing assigned duties.
• Remained alert and attentive during extended periods of monitoring and patrol activity.
• Supported store personnel by identifying and reporting potential safety, security, and loss-prevention concerns.
• Worked effectively as part of a security and retail team in a fast-paced environment.

Operations Manager / Team Leadership Roles - TCS Courier & Logistics - Pakistan

(2007-01 - 2021-12)

• Supervised employees and maintained accountability for daily activities in fast-paced operational environments.
• Monitored workplace activities and addressed operational concerns to maintain safety, compliance, and service standards.
• Handled customer concerns and difficult situations using professional communication and problem-solving skills.
• Coordinated with employees, management, and external stakeholders to resolve issues efficiently.
• Maintained operational records, reports, and documentation with strong attention to accuracy.
• Supported employee training, coaching, and adherence to established workplace procedures.
• Worked effectively under pressure while managing multiple priorities and operational responsibilities.

Master of Science - Marketing - University of Hull (2023-01 - 2024-12)

Master's - Business Administration & Management - Allama Iqbal Open University (2017-01 - 2019-12)

Bachelor's Degree - University of Gujarat