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Managing Partner
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About
Reliable small-business professional with extensive experience working directly with customers, generating sales, handling day-to-day operations, and maintaining accurate records and organized work environments. Strong communicator who is comfortable working both independently and in team environments. Able to learn new skills quickly, and adept at balancing diverse responsibilities while maintaining a friendly and professional demeanour.
Experienced with point-of-sale systems, cash handling, web-based tools, and customer inquiries.
Experience
Managing Partner at Bountiful Bay Farm & Nursery (2020-01 – Present)
Managed and operated a small market farm and nursery with responsibility for customer service, sales, business operations, and day-to-day management.
- Provided friendly, knowledgeable customer service and handled direct sales at markets and through the farm business.
- Answered customer questions, provided information about products, ensuring customers selected appropriate plants and products.
- Handled day-to-day business responsibilities independently, balancing customer service, production, maintenance, and administrative tasks.
- Maintained inventory and prepared products for presentation and sale.
- Designed and maintained the business website and used online tools to communicate information and support sales.
- Built and maintained a wide range of farm infrastructure, requiring careful planning, organization, attention to detail, and follow-through.
- Maintained clean, safe, and organized work areas and took responsibility for the appearance and upkeep of customer-facing areas.
- Performed physically demanding work involving prolonged standing, lifting, repetitive tasks, and using a variety of hand tools and power tools.
Thrift Store Worker at Sooke Family Resource Society (2017-01 – 2020-12)
- Efficiently processed, sorted, and prepared incoming donations for sale.
- Provided customer service in a busy retail environment and interacted with a wide range of customers.
- Kept the sales floor clean, organized, well-stocked, and welcoming.
- Accurately performed point-of-sale duties when cashiers were unavailable.
- Worked cooperatively with other staff and volunteers, contributing to a positive environment for customers and coworkers.
- Followed established procedures and contributed to a welcoming workplace.
Owner Operator at Orca Bay Woodcraft (2014-01 – 2020-12)
Operated an independent craft business involving direct customer sales, retail events, e-commerce, production, inventory, and business administration.
- Sold handcrafted wood art directly to customers through markets, art and craft shows, e-commerce, and a home gallery.
- Developed strong direct relationships with customers and responded to customer questions and requests.
- Managed all aspects of production, including material handling, fabrication, finishing, inventory, and product presentation.
- Operated a wide variety of shop machines and power tools to render raw wood in to finished art pieces.
Field Technician at Encepta (2013-01 – 2015-12)
Mapped and audited telephone pole assets for Telus throughout urban and remote communities in British Columbia.
- Photographed and documented equipment and hardware details on over 10,000 poles with 97% accuracy.
- Worked with a partner in the field while communicating effectively with remote teams and private landowners.
- Maintained accurate records, including daily reports, and handled sensitive information responsibly.
Retail Manager at Artistic Bliss (2007-01 – 2012-12)
Managed multiple retail wall art kiosk locations in shopping malls on Vancouver Island and the Lower Mainland, as well as at the Swartz Bay BC Ferries terminal.
- Hired, trained, scheduled, and supervised employees, maintaining consistent standards across up to 6 locations at a time.
- Demonstrated proficiency in sales and customer service.
- Additionally responsible for inventory and merchandising.
Owner/Operator at Orveas Bay Publishing (2008-01 – 2012-12)
Operated a CD/DVD manufacturing business from initial business planning through day-to-day production and sales.
- Managed equipment, production, marketing, accounting, customer service, and business administration.
- Developed and maintained relationships with customers and suppliers.
- Assisted customers with graphic design, following their detailed instructions and revisions to ensure their creative vision was executed within the technical constraints of the print and product formats.