Managing Partner at Bountiful Bay Farm & Nursery (2020-01 – Present)
Managed and operated a small market farm and nursery with responsibility for customer service, sales, business operations, and day-to-day management.
- Provided friendly, knowledgeable customer service and handled direct sales at markets and through the farm business.
- Answered customer questions, provided information about products, ensuring customers selected appropriate plants and products.
- Handled day-to-day business responsibilities independently, balancing customer service, production, maintenance, and administrative tasks.
- Maintained inventory and prepared products for presentation and sale.
- Designed and maintained the business website and used online tools to communicate information and support sales.
- Built and maintained a wide range of farm infrastructure, requiring careful planning, organization, attention to detail, and follow-through.
- Maintained clean, safe, and organized work areas and took responsibility for the appearance and upkeep of customer-facing areas.
- Performed physically demanding work involving prolonged standing, lifting, repetitive tasks, and using a variety of hand tools and power tools.
Thrift Store Worker at Sooke Family Resource Society (2017-01 – 2020-12)
- Efficiently processed, sorted, and prepared incoming donations for sale.
- Provided customer service in a busy retail environment and interacted with a wide range of customers.
- Kept the sales floor clean, organized, well-stocked, and welcoming.
- Accurately performed point-of-sale duties when cashiers were unavailable.
- Worked cooperatively with other staff and volunteers, contributing to a positive environment for customers and coworkers.
- Followed established procedures and contributed to a welcoming workplace.
Owner Operator at Orca Bay Woodcraft (2014-01 – 2020-12)
Operated an independent craft business involving direct customer sales, retail events, e-commerce, production, inventory, and business administration.
- Sold handcrafted wood art directly to customers through markets, art and craft shows, e-commerce, and a home gallery.
- Developed strong direct relationships with customers and responded to customer questions and requests.
- Managed all aspects of production, including material handling, fabrication, finishing, inventory, and product presentation.
- Operated a wide variety of shop machines and power tools to render raw wood in to finished art pieces.
Field Technician at Encepta (2013-01 – 2015-12)
Mapped and audited telephone pole assets for Telus throughout urban and remote communities in British Columbia.
- Photographed and documented equipment and hardware details on over 10,000 poles with 97% accuracy.
- Worked with a partner in the field while communicating effectively with remote teams and private landowners.
- Maintained accurate records, including daily reports, and handled sensitive information responsibly.
Retail Manager at Artistic Bliss (2007-01 – 2012-12)
Managed multiple retail wall art kiosk locations in shopping malls on Vancouver Island and the Lower Mainland, as well as at the Swartz Bay BC Ferries terminal.
- Hired, trained, scheduled, and supervised employees, maintaining consistent standards across up to 6 locations at a time.
- Demonstrated proficiency in sales and customer service.
- Additionally responsible for inventory and merchandising.
Owner/Operator at Orveas Bay Publishing (2008-01 – 2012-12)
Operated a CD/DVD manufacturing business from initial business planning through day-to-day production and sales.
- Managed equipment, production, marketing, accounting, customer service, and business administration.
- Developed and maintained relationships with customers and suppliers.
- Assisted customers with graphic design, following their detailed instructions and revisions to ensure their creative vision was executed within the technical constraints of the print and product formats.
