Ajay Sharma
Operations Manager Enterprise & Retail Business
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About
A result-oriented brand professional with extensive expertise in spearheading, Customer Service, Credit & Collections, & Banking Management. An effective team player and skilled in handling multiple activities with 15+ years of end-to-end experience in telecom & banking processes. And my expertise lies in operations Enterprise & retail business portfolio.
Profile
Dedicated and versatile professional with 15 years of experience in the Telecom & banking domain.
Responsible for giving best customer service to customers.
High competence in corporate customer relationship management.
Experience in Data Analysis, MIS Preparation and Business Cases.
Tracking KBIs and highlighting business performance.
Able to build and maintain solid business relationships with people on all levels.
Served in a front-line representative role to minimize and resolve complaints.
Ensured compliance as per company standards.
Analyzed and reviewed reports to ensure correct, complete information and in accordance with department practice.
SAP working in Credit & Debit entries, Data Standardization
Vendor Management, Capex & Opex approval process
Proficient with MS Office 2007/2010, Advance Excel.
Very good driving skills with clean record on my G drivers’ license.
Experience
Work History
July 2015- Oct 2023 Enterprise & Retail Operations Vodafone Ltd India
July 2012- Jun 2015 Credit Monitoring Vodafone Ltd India
July 2008- Jun 2012 Training & Quality head Vodafone Limited India
Nov 205- Jun 2008 Operations Lead Hutchison Essar Pvt Ltd India
Dec 2004- Nov 2005 POV In-charge Spice Communications India
Sep 2003- Nov 2004 Operations Lead ICICI Bank Ltd India
Education
Academic Qualification
April 2003-April 2006 Bachelors of Humanities Punjabi University Patiala
April 2002-Mar 2003 Senior Secondary Punjab School Education Board
Certifications & Accolades
Trained Security Guard (Canada Guard Security-November 2023)
Certified CPR Safety (Canada Guard Security-November 2023
Microsoft office Certified Grade-A Computer skills
Played Cricket for National Level (Grade A)
