Ajith Mittathanickal

Technical Support Manager

Talent

Etobicoke, ONMember since July 23, 2026

Training and mentoringProject evaluations & investments calculationsQuality control guidelinesOperations managementTeam BuildingCustomer supportTechnical troubleshootingManaging service level agreements

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Training and mentoringProject evaluations & investments calculationsQuality control guidelinesOperations managementTeam Building

About

To pursue a challenging career in the industry which enables me to utilize my skills and abilities for the growth of my organization, which in turn provides an environment where ethics and talent development reign supreme, leading to personal and organizational growth. 18 Years of total work experience in the field of Mechanical Engineering & including 19 years in U.A.E. Experienced in professional coffee machines, machine shops, utility plants, hydraulic systems, electrical work, Air-conditioning and utility plants

Experience

TECHNICAL SUPPORT MANAGER - AL KHAYYAT INVETEMENT - Dubai, UAE

(2015-07)

Managing a highly technical team to support food service solutions for the region.
ROI study for new projects
Economic ROI implementation in new projects
Managing Key accounts and corporate clients such as Rotana Group, Marriot Properties, JA Resorts & Hotels, Emirates flight catering, Paul café and IHG group.
Forecasting of machines and spare parts.
Implementations of new projects.
Training to team and clients.
Managing the daily, weekly, and monthly schedules.
Market study on new coffee equipment to support operations.
Analyzed and developed service goals for the inbound technical center.
Increased customer satisfaction ratings to 6 to 8%. out of 10
Developed and implemented training initiatives for new hires.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Delivered technical sales presentations to prospects and presented benefits and value of products.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Retained existing clients and developed new accounts by extending high-quality and efficient support services.

Senior Technical Support Engineer - CUBITA TRADING L L C - Dubai, UAE

(2007-02 - 2015-06)

Installation & commissioning of machines.
Handled different brands of coffee machines such as Mairali, Rimini, Wega, Royal, Rheavendors and Bazzera
Maintenance and servicing of machines.
Daily data entry and submitting the report to the head.
Handling the engineering store inventory and spares.
Making the schedule of monthly servicing.
Aligned office departments and increased inter-department communication and data sharing.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Technical Supervisor - AL BUSTAN General Maintenance LLC - Dubai, UAE

(2004-02 - 2007-01)

Lead a team of technicians.
Attend meetings with clients.
Analyzing the drawing & complete execution of the site.
Quantity survey of the materials.
Making the schedule of monthly servicing.
Developed technical solutions to diverse operational problems.
Assessed employee work and improved performance.

Plant Supervisor - Swetha Enterprises - Nashik, Maharashtra

(2002-01 - 2004-01)

Complete plant supervision.
Leading the team of plant operators.
Dividing the daily duty of each operator.
Collecting the reports from each operator.
Determining and attending to the complaints of all utility machines like air compressors, water supply systems, chilled plants etc.
Scheduling the daily & monthly maintenance and servicing.
Daily& monthly reports submitted to the chief engineer.

Supervisor & Machinist - Craft Engineering - Nashik, Maharashtra

(2001-01 - 2002-01)

Supervision of the entire machine shop and jobs.
Analyzing the master drawing.
Preparing the rough drawing of the machining process of raw material to the finished product.
Inspection of the accuracy of measurement desired during the machining process.
Controlling the wastage of the raw material.
Training the workers for every new work.