TECHNICAL SUPPORT MANAGER - AL KHAYYAT INVETEMENT - Dubai, UAE
(2015-07)
- Managing a highly technical team to support food service solutions for the region.
- ROI study for new projects
- Economic ROI implementation in new projects
- Managing Key accounts and corporate clients such as Rotana Group, Marriot Properties, JA Resorts & Hotels, Emirates flight catering, Paul café and IHG group.
- Forecasting of machines and spare parts.
- Implementations of new projects.
- Training to team and clients.
- Managing the daily, weekly, and monthly schedules.
- Market study on new coffee equipment to support operations.
- Analyzed and developed service goals for the inbound technical center.
- Increased customer satisfaction ratings to 6 to 8%. out of 10
- Developed and implemented training initiatives for new hires.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Retained existing clients and developed new accounts by extending high-quality and efficient support services.
Senior Technical Support Engineer - CUBITA TRADING L L C - Dubai, UAE
(2007-02 - 2015-06)
- Installation & commissioning of machines.
- Handled different brands of coffee machines such as Mairali, Rimini, Wega, Royal, Rheavendors and Bazzera
- Maintenance and servicing of machines.
- Daily data entry and submitting the report to the head.
- Handling the engineering store inventory and spares.
- Making the schedule of monthly servicing.
- Aligned office departments and increased inter-department communication and data sharing.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Technical Supervisor - AL BUSTAN General Maintenance LLC - Dubai, UAE
(2004-02 - 2007-01)
- Lead a team of technicians.
- Attend meetings with clients.
- Analyzing the drawing & complete execution of the site.
- Quantity survey of the materials.
- Making the schedule of monthly servicing.
- Developed technical solutions to diverse operational problems.
- Assessed employee work and improved performance.
Plant Supervisor - Swetha Enterprises - Nashik, Maharashtra
(2002-01 - 2004-01)
- Complete plant supervision.
- Leading the team of plant operators.
- Dividing the daily duty of each operator.
- Collecting the reports from each operator.
- Determining and attending to the complaints of all utility machines like air compressors, water supply systems, chilled plants etc.
- Scheduling the daily & monthly maintenance and servicing.
- Daily& monthly reports submitted to the chief engineer.
Supervisor & Machinist - Craft Engineering - Nashik, Maharashtra
(2001-01 - 2002-01)
- Supervision of the entire machine shop and jobs.
- Analyzing the master drawing.
- Preparing the rough drawing of the machining process of raw material to the finished product.
- Inspection of the accuracy of measurement desired during the machining process.
- Controlling the wastage of the raw material.
- Training the workers for every new work.
