Isabella Serna
Apple Technical Support Representative
Hire this person
Send a job offer directly to this candidate
About
Bilingual professional with experience in customer service, technical support and client-facing roles. Strong communication, problem-solving and organizational skills. Experienced supporting customers by phone, documenting cases and working effectively in fast-paced environments. Fluent in Spanish and proficient in English.
Experience
Apple Technical Support Representative - Teleperformance, Canada - Canada
(2026-03 - 2026-05)
- Provided technical support and customer assistance by phone.
- Assisted customers in resolving technical issues with professionalism and empathy.
- Documented customer interactions and solutions using internal systems.
- Managed multiple customer inquiries while meeting service standards.
- Maintained accurate records and followed established procedures.
Frontend Developer - Globant, Colombia - Colombia
(2021 - 2026)
- Collaborated with clients and cross-functional teams to resolve issues and deliver solutions.
- Communicated effectively with stakeholders in English and Spanish.
- Managed multiple priorities while meeting deadlines and quality expectations.
- Maintained project documentation and tracked requirements.
- Worked independently and as part of distributed teams.
Education
Bachelor's in Systems Engineering - Systems Engineering - Universidad del Valle, Cali, Colombia (2018)
Diploma in Information Systems Technology - Information Systems Technology - Universidad del Valle, Cali, Colombia (2017)
