Ajna Sheeja

Currently pursuing Global Business Management, Conestoga College, Canada & a business development and administration professional with 3 years of academic and work experience. Primarily focused on business develop- ment, corporate communications, brand management, administration and marketing. Energetic, creative, detail-oriented, quick learner, bilingual, self-starter, and motivated professional with superior communication and leadership skills.

Fraud Prevention Representative - TTEC, Ahemadabad, Gujarat

Responsibilities

• Observing customer transactions to identify fraudulent activity such as Account Take Over, Chargebacks Filed, Overpayments Scams (Client - Airbnb)
• Monitoring constant customer accounts and transactional records to identify unauthorized transactions and fraudulent accounts.
• Ensuring confidentiality of all information collected during investigation.
• Determiningexistingfraudtrendsbyanalyzingaccountsandtransaction patterns.
• Recognising the different patterns of fraud detection, mitigation, and prevention.

Global Business Management- 2023