Regional Strategic Accounts Manager (Americas & Global) at Veriforce Inc (2023-07 – Present)
- Built strategic account frameworks and data-driven recommendations adopted across multiple client segments, translating market and portfolio analysis into actionable growth plans for Tier 1 & Tier 2 clients in North America, UK, and South Africa.
- Developed and executed strategic account plans in direct partnership with C-suite executives, applying MEDDIC and SPIN diagnostic methodologies and sustaining 91% performance-to-target over the trailing three years.
- Led the RFP process and strategic planning for new market entry, then directed subsequent operational implementation, coordinating cross-functional teams of 11+ across sales, operations, and delivery.
- Managed pipeline analytics, forecasting, and performance tracking using Salesforce and Microsoft Dynamics 365 to inform data-driven decision-making.
Senior Strategic Accounts Manager (North America) at Western Union (2018-01 – 2023-06)
- Advised on and managed a key portfolio representing 80% of North American revenue, delivering sustained year-over-year growth through strategic partnership development and consultative account planning.
- Negotiated and renewed long-term, high-value contracts with major strategic partners across Canada and the US while maintaining 91% performance-to-target.
- Identified and implemented new revenue-generating initiatives in partnership with third-party Fintech technology providers, strengthening the digital payments ecosystem.
- Managed territory pipeline analytics and sales forecasting using HubSpot CRM to guide prioritization and resource allocation.
Senior Accounts Manager, Investment and Banking at Scotiabank (2016-08 – 2018-01)
- Managed and grew a multi-million-dollar mutual funds investment portfolio through consultative, C-suite-level client advisory services.
- Developed strategic account plans and benchmark analyses for Tier 1 clients, aligning recommendations with their investment and banking objectives.
- Analyzed industry trends and financial market research to guide high-net-worth clients and coach internal financial advisors on best practices.
Senior Strategic Key Accounts (Americas, Europe, MEA and APAC) at Western Union (2015-02 – 2016-06)
- Directed strategic account planning and led C-suite-level planning and facilitation sessions for a global portfolio spanning four regions.
- Grew a $630M portfolio across Banking, Public Sector, and Retail segments through consultative relationship management and profitability-focused recommendations.
- Negotiated contract renewals with key banking partners, applying financial analysis to optimize costs and secure long-term profitability.
Manager, Business Development and Sales (Central Africa) at Western Union (2012-02 – 2015-01)
- Directed regional strategy and business development as acting Country Manager for Cameroon, DRC, Congo, Rwanda, Equatorial Guinea, Djibouti, Central African Republic, and Chad.
- Built new strategic partnerships with regional banks and governmental institutions, generating $19M in first-year revenue and establishing a foundation for sustained multi-market growth.
Product Development Manager, Financial Digital Solutions at MicroFinance Inc. (2010-01 – 2012-02)
- Monitored product KPIs and produced weekly data-driven dashboards, translating transaction data and customer feedback into actionable insights for stakeholders.
- Prioritized product roadmap using customer feedback and transaction data analysis to boost adoption of premium features.
- Facilitated cross-functional post-mortem sessions with engineering and operations teams to capture fixes and prevent repeat incidents.
