Operations Manager at Mount Carmel Spirituality Centre (2024-08 – Present)
- Managing the overall operations, guest experience, programs, staff, and business management of the facility.
- Ensuring compliance with health, safety, and licensing regulations.
- Planning, marketing and coordinating retreats, workshops, and events.
- Handling budgets, financial planning, and reporting.
- Managing bookings, scheduling, and vendor relationships.
- Overseeing food services, housekeeping, and facilities management including maintenance of the property, accommodations, and safety standards.
- Training and supervising staff, volunteers, and service providers.
Director of Beverage and Food at Renaissance Edmonton Airport Hotel (2022-07 – 2024-07)
- Developed and managed departmental budget, revenue goals, and cost controls.
- Collaborated with senior leadership to set long-term objectives for the department.
- Analyzed customer feedback surveys to determine areas of growth or improvement within the various area(s) of the department.
- Maintained efficient operations by delegating tasks to team members according to their skillsets.
- Planned weekly work schedules based on forecasted business needs while ensuring labor costs were kept within budget.
- Supervised the recruitment, training, development and evaluation of staff members, identify opportunities for improvement and provide follow-up, positive and constructive feedback.
- Worked closely with marketing teams and analyzed industry trends to develop promotional campaigns that increased sales volume.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
Senior Operations Manager at Sandman Signature (Multiple Locations) (2021-04 – 2022-07)
- Established standard operating procedures for all aspects of banquet and restaurant operations including staffing requirements, scheduling protocols, cleaning practices.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Oversaw the training of new staff members in food and beverage service preparation techniques, customer service protocols, and safety regulations.
- Created and implemented strategies to increase customer satisfaction with food and beverage services.
- Organized inventory of food, beverages, and supplies needed for daily operations.
- Evaluated menu items on a regular basis to identify potential improvements or changes in pricing structure.
- Coordinated catering events according to client specifications while adhering to budget restrictions.
- Implemented cost-saving measures in order to maximize profits without compromising quality or service levels.
Assistant Food & Beverage Manager at River Cree Casino (2017-10 – 2021-04)
- Oversaw food and beverage operations, delivered day-to-day consistency and maintained highest food service quality and service standards.
- Performed administrative duties such as filing paperwork, creating purchase orders.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Created weekly reports detailing sales figures, labor costs, inventory levels.
Store Manager at Starbucks (2016-06 – 2017-06)
General Manager at Boston Pizza Restaurant & Sports Bar (2013-12 – 2016-05)
Area Manager at KFC (2012-10 – 2013-11)
Various Positions at Marriott International (2005-09 – 2012-10)
Courtyard by Marriott, Mumbai India- Assistant Food & Beverage Manager from Jan 2010 to Oct 2012. Courtyard by Marriott, Pune India - Food & Beverage Executive from Aug 2009 to Jan 2010. JW Marriott, Mumbai India - Food & Beverage Executive from Sep 2005 to Aug 2009
