Alanna Hodge

I am currently seeking a challenging and reputable career where I can fully utilize the skills I have obtained through my Bachelor’s Degree in Criminology and current job experience with Accounts Receivable, Audit & Office Administration, coupled with my life skills and experiences.

Work Experience

August 2018-current

• Maintain outstanding receivables at less than 3% of the total account receivables

• Responsible for billing and collections, ensuring timely processing of payments

• Resolve customer issues regarding outstanding accounts, disputes, concerns, complaints, and billing discrepancies in a timely fashion

• Prepare overdue notices and follow up on missing and/or delayed payments

• Heavy phone activity with customers and handling inbound/outbound calls while developing strong relationships with customers

• Negotiation strategies for payment deadlines & payment arrangements to ensure timely collection of payments

• Conduct mock audits and self-audits, as well as prepare for corporate audits to provide compliance feedback and close the gap on any deficiencies

• Advise managers of customers who are unwilling or incapable of paying past due balances and following appropriate requirements when legal action is inevitable
• Manage accounts that are past due by arranging payment plans, monitoring high risk accounts, negotiating payment arrangements, perform collections activities and manage write-offs

Education

Henniker, NH

Bachelor’s Degree in Criminology

Minor Concentration in Psychology & Law

GPA 3.9/4

Carleton University

Ottawa, ON

Bachelor’s Degree in Criminology

Minor Concentration in Psychology & Law

Thousand Islands Secondary School

Brockville, ON

Grade 12 Diploma

Honors Student