Albert Mirzaie

Desktop Support Engineer

Talent

North Toronto, Ontario60 CAD/hourMember since December 15, 2022

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About

Currently, I have a contract with SOROC Technology and work in the HSBC Bank my contract will end on December 30, 2022

Experience

OBJECTIVE: IT Support Analyst

SUMMARY OF QUALIFICATIONS

Provided Data center solutions for 5+ years, and supporting Server and Storage for 10+ years

Supported on both Linux Enterprise Server operating system (RHEL, Ubuntu ,SUSE Apache spark,) and Microsoft Windows Server (2003, 2008, 2012 and Azure)

Assisted Network team to setup network switching and routing applications for 10, 25, 40, 100 and up to 400 Gb/s

Applied Data Center application Server master list sheet, HP oneview, DCIM Citrix, SAP Lotus Notes & Domino 8.5,

Performed primary operational, monitoring and technical delivery of Data Center Operations Services to both Atria and Cyxtera (Century Link) Data centers such as IBM, Sun Microsystem, EMC,HP, Dell, NetApp, Hitachi, Brocade

Experience in Implementing, operating, configuring, or troubleshooting Server (hardware, operating systems, virtualization) and Enterprise Storage Area (Network SAN, hardware, fabrics iSCSI or Fiber)

Knowledgeable in the use of Used IT Ticketing system software such as, Simple Ticket, OTRS Ticket, OS Ticket and CRM

Strong knowledge on both Linux/UNIX and Windows server operating system

Good communication skills with strong problem solver and analytical skills

EDUCATION

Diploma in Computer Networking Computek Institute of Technology

Diploma in Computer Programming Seneca College of Applied Institute and Technology

CERTIFICATIONS AND TRAINING

Dell Certified Systems Expert, Dell Newmarket, ON 2009

MCSE Certificate, 2011

ITIL Certified (Foundation), 2013

Essentials of Web Development Certificate, SimComs.comGrand Haven, MI 2000

Client Server Programming Certificate, ActE Computer TrainingToronto, ON 1998

TECHNICAL SKILLS

Hardware: Installed and serviced system boards, processors, memory chips, power supplies, video and soundcards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners, modems, cameras, Avaya, IP Office SV8100. Cisco Catalyst 6807-XL Modular Switch CISCO VOIP Phones, Fiber splicing patch panels,BIX and a variety of printers

Operating Systems: Linux enterprise server (RHEL, Ubuntu, SUSE, Apache spark)

Microsoft Windows Server versions (2003,2008,2012 and Azure)

Software: Microsoft Office, Microsoft Networking Exchange, Intune,Azure Iaas,Azure AD,Hyper-V, Active Directory Structures, DAD tools for migration Lotus Notes & Domino 8.5, Small Business Server Windows Servers

Databases :SQL Server, Oracle,DBA

Networking: Optimize network topology MPLS, Cisco, Cisco IOS and XR software, Avaya, Riverbed, Solar Winds, NetIQ AppManager, Wire Shark, MPLS, IPv6, NAC, HSRP, LAN, WAN, DHCP, VMWARE, Load Balancer, Acme, VoIP, SBC, SIP, MPLS, SONET, OSPF,BGP protocols, Firewalls, Checkpoint, Palo Alto Wireless, VMWare service manager ,Service-Now.com,Track it,LiveTime, Remedy ITSM BCM software, Remedy force, Remedy On Demand

Languages: Visual Basic 6, Java, C, Visual C++,Python and Matlab

PROFESSIONAL WORK EXPERIENCE

Desktop Support Engineer 2019 - Present

HSBC Bank Canada Toronto, ON

Imaging Laptops/Desktops with Windows 10 and installing applications using Microsoft SCCM

Migrating email and home drive data to the cloud (Office 365)

Using McAfee full disk drive Encryption software for data and endpoint protection and ePolicy Orchestrator (McAfee ePO) management console

Active Directory, VPN support, deskside support in a windows environment, hardware/software troubleshooting

Migrating users data from their old laptops to their new laptops using USMT

Direct experience configuring and troubleshooting Cisco and Juniper routers and switches

Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process MPLS experience in the Server room

Document internal processes and procedures related to PC deployment projects for HSBC branches in the provinces of Ontario and Quebec in a timely manner

Technical Services Representative 2018 - 2019

Compugen Technology and Services, Richmond Hill.ON

Worked within the framework of each client effectively install the solution in their environment

Troubleshot issues onsite as needed

Assisted in completing pre-project checklists to gather customer/project information needed before going onsite

Verified network connectivity from server to devices/client machine(s)

Backed-up/Restored users data using online Cloud and MS OneDrive technology

Enhance deployment procedures and participate in deployments

Configured server following the specified instructions

Configured client machine(s) with default views

Maintained documentation database for each customer

Windows 10 Deployment Engineer 2018 - 2018

Canadian Pacific Railway, Scarborough, ON

Deployed new laptops to users and migrating the end of life laptops

Assist with Group Policy design and implementation for workstation, Office, and Internet Explorer settings.

Installed and troubleshooting a variety of software packages in a Windows environment

Worked with the technical teams to ensure security certificates are all updated and the certificate database is kept up to date

Administrated SCCM software delivery including various methods

Good knowledge of HP Service Manager Ticketing system

Performed AD migration tools such as Active Directory Migration Tool (ADMT), Quest / Dell, or Binary tree

Data Center Engineer 2013 –2018

IBM Data Center Mississauga, ON

Performed IT hardware upgrades such as installation of network interface cards, server blades, disk drives, memory dual in-line memory module (DIMMs), switch blades

Troubleshooted BIOS\Firmware\OS update where a server has become inaccessible post update

Assisted with building Windows-based operating systems and device configurations

Assisted with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.

Updated IBM asset and licence managements for the existing servers

Performed data centre walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment

Provided onsite support and troubleshooting Windows 10

Provided on-site customer service to clients while working within the data center

Requested data centre NOC hands on assistance only in an emergency situation

Provided on-site vendor support for maintenance, break/fix, and/or upgrades

Understood the data centre’s infrastructure components and supporting tool set

Configured chassis ports for network and storage according to documented procedure

Installed and configured Firewalls, Checkpoint, Palo Alto Wireless

Supported network devices: o Routers: Cisco 7600 series, 2821

PROFESSIONAL WORK EXPERIENCE CONTINUED

Infrastructure Support Analyst 2/2013- 5/2013

Pro-Bel, Ajax,ON

Assigned responsibilities of maintaining the infrastructure of server; both equipment and services to ensure availability of maximum requirements

Handled the tasks of developing and providing information on the metrics of server environment

Performed responsibilities of providing support of virtual environment server like VMWare on a daily basis

Assigned responsibilities of reviewing metric information for the purpose of identifying, recommending and implementing solutions

Performed the tasks of move and procedures of building, reconnect, reconfiguring and maintaining windows servers

Handled responsibilities of supporting and maintaining information technology infrastructure as required provided first-tier support and troubleshooting for technology products and applications performed physical set up of desktop hardware and software

Installed of hardware products, cabling, and networking Cable pulling, Fibre splicing patch panels and BIX

Installed and updated firmware for Linux Red Hat and windows server 2008

Used IBM Proventia MX ,Cisco ASA 5500 series firewall and configured Firewalls, Checkpoint, Palo Alto Wireless technologies.

Deskside Support Specialist 1/2013- 2/2013

Allstream, Markham, ON

Deployed Cisco IP Phones in Ministry of Government Services(MGS)

Configured mobile connectivity

Responsible for the development and documentation of recommended standards, procedures, and processes for the operation and maintenance of the data network systems

Supported Cisco VOIP telephone and voice messaging systems

Monitored and reported on Network ,Server performance and patched Cat 5,6A Cables on Network Patch Panel in HUB Room

Configured Cisco/Juniper/Netscreen hardware and ran on Linux and Unix operating systems

Deskside Support Analyst 2012 - 2013

HB Co-operators, Mississauga,ON

Followed the project checklist to complete client setup

Assisted users in configuring Cellphones (iOS,Android,BlackBerry)

Provided repair and maintenance for mobile devices (exclude warranty repair)

Upgraded Domino applications from Domino v6.x to v8.x;

Migrated and thoroughly documented the procedures to migrate from various environments to the latest version of Active Directory, Exchange, and Windows.

Installed CISCO VOIP Phones and avaya Phones

Performed application packaging, complex hardware and/or software upgrades to existing equipment

Participated in a desktop/laptop rollout project

Upgraded Linux servers (Stand Guard Anti-Virus ) for end user desktops or notebooks computers

PROFESSIONAL WORK EXPERIENCE CONTINUED

Desktop Support Specialist 2011 – 2012

RBC Royal Bank, Toronto, Ontario

Windows XP to 7 migration, backup and recovery project in the RBC branches within GTA

Performed intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, network related issues

Performed intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, etc.

Supported multiple Linux variants and UNIX based operating systems

Hardware Installation Technician 2010 – 2011

Bank of Montreal, Toronto, Ontario

Improved Windows process and identified, isolated and removed adware, spyware and viruses

Executed systems administration on Windows Server, Active directory Exchange and AQL server

Provided BMO financial group with Desktop Deployment and Windows XP migration

Created and Managed Images software Deployment and software managements

Refreshed Windows XP and updated new security patch

Assisted tech leader to install server and IBM SAS Storage in Loblaw stores

Migrated Windows XP to Windows 7 for more than 2000 users

Hardware Installation Technician 2009 –2010

TD Canada Trust, Toronto, Ontario

Installed Network printers in TD Canada trust branches in GTA and surrounding

Performed testing, security update, software level set and printer driver installation on each workstation in teller line

Provided TD Bank financial group with Desktop Deployment and windows XP migration which is needed copy OS files to the partitioned hard drive from server