Sameer Singh

Highly motivated and self-driven IT Support Analyst with a Bachelor's degree in Computer Science and 1.5 years of IT Support experience specializing in troubleshooting and providing tier 1 and 2 technical support. I am eager to apply my knowledge and skills in a professional setting, actively seeking opportunities for career growth and development. With a proven track record of successfully executing projects, I am confident in my ability to contribute effectively to challenging initiatives.

Work Experience

Computer Technician - Dr Phone Fix (Aug 2023 - Dec 2023)

• Acted as the initial point of contact electronically and in person with computer users experiencing technical difficulties to determine and document problems experienced.
• Monitored helpdesk and provided remote support, ensuring prompt resolution of technical issues. Provided first level support to all staff for end user related technology, including technical advice and assistance.
• Conducted thorough troubleshooting to identify and resolve root causes of problems, monitoring and maintaining computer systems and networks, ensuring all electronic equipment is functioning correctly.
• Logged, tracked and prioritized incidents reported by customers and created documentation and guidelines for problem resolution.
• Facilitated training sessions for new employees, ensuring smooth onboarding. Assisted in onboarding and offboarding employees

• Served as the primary resource for client-side hardware and software support.
• Installed, updated, and troubleshooted software applications, including operating systems.
• Assisted users in resolving software-related issues and provided necessary training.
• Maintained high-quality documentation, updating tickets and procedures.
• Diagnosed and resolved hardware and software issues efficiently, reducing turnaround time.
• Decommission abandoned computers, mobile phones and other customer electronics, provide upgrades to customers and securely dispose or recycle old machines.

• Install, configure, and maintain workstations, operating systems, software, and applications. Manage PC/Mac setup and deployment for new employees, including the modification and configuration of existing workstations.
• Install and maintain hardware (computers, laptops, scanners, servers, printers, etc.) including in-house, branches, remote locations, and in the field.
• Handle technical aspects of onboarding and offboarding users, encompassing provisioning, activation/deactivation of applications (Email, Asana, Slack, etc.), and updating the hardware and software inventory of the computer park.
• Oversee the preparation and shipping of hardware to remote users, while also identifying and resolving network and application problems. Actively participate in the implementation and optimization of IT infrastructure projects.

• Collaborated on self-directed academic projects involving Object-Oriented Programming in C++ and Python. 
• Applied MVC architecture for web development in a team based environment using Bootstrap, React.JS, Node.JS, JavaScript and MongoDB and deployment using Netlify.
• Worked on mobile app development using React Native for Android and iOS platforms.

Tutor - Calculus 1 - University of Regina (Jan 2019 - Dec 2022)

• Demonstrated expertise in Calculus 1 through successful tutoring of university students, employing effective teaching methods to clarify complex concepts and improve student understanding and performance
• Utilized strong communication and interpersonal skills to foster a supportive learning environment, providing personalized guidance and tailored strategies to help students excel in Calculus 1 coursework

Vice President - Internal Affairs (Apr 2020- Apr 2021)

Computer Science Students' Society, University of Regina

• As Vice President-Internal Affairs for the Computer Science Students' Society, effectively coordinated with the student union to plan and execute various events, ensuring seamless organization and engaging experiences for members
• Ensured all internal operations for the student society run smoothly by checking in with the executive team on a weekly basis

Computer Science Students' Society, University of Regina

• Organized periodic events and hackathons for students with the help of the executive team, and the Student Union
• Demonstrated adaptability and leadership skills during the challenging period of COVID-19 by spearheading the successful transition of society activities to online platforms, facilitating virtual events and fostering a sense of community among computer science students

Bachelor of Science - Computer Science: University of Regina (Sep 2018 - Dec 2022)