Alec Joshua Tan

Adaptable and results-driven IT candidate currently completing a Network Administration diploma, with practical experience configuring Windows, Linux and macOS environments, and troubleshooting network issues. Proven problem-solver who pairs technical acumen with the communication, logistics and customer-service strengths honed in hospitality. Recognised for collaborative spirit and analytical approach under pressure.

Now seeking an entry-level role where I can translate my growing technical toolkit into secure, efficient IT solutions that help Canadian organisations thrive.

I.T. Network Administrator at Harvest House Atlantic (2025-06 – 2025-08)

• Installed and configured a new security camera system, enhancing site monitoring and safety coverage by 40 %.
• Built a Linux-based ticketing system to manage IT support requests, cutting resolution delays by 35 %.
• Maintained and supported IT infrastructure, improving workstation uptime by 20 %.
• Provided technical assistance to staff and volunteers, reducing repeat service requests by 30 %.
• Apply strong communication, problem-solving, and time-management skills while working under pressure.
• Collaborate with team members across departments to support smooth daily operations.
• Respond to guest inquiries, requests, and concerns efficiently while maintaining high service standards.
• Provide professional, customer-focused service in a fast-paced hospitality environment, ensuring positive guest experiences.

Customer Service Representative at Delta Hotels (2024-09 – Present)

Diploma in Information Technology: Network Administration – New Brunswick Community College (2024-09)