Team Lead at Roots (2022-05 – 2022-10)
- Greeted and assisted customers the second they walked through the doors with a positive and welcoming attitude.
- Adapted my customer service skills and knowledge to adhere to every customer's own personal needs.
- Connected with locals and tourists alike. Thoroughly enjoyed having personable connections and conversations with everyone who walked in.
- Delegate and work alongside the team on tasks and naturally solve problems when they arose without question.
- Learned to love the fast pace of busier hours and feel comfortable working under pressure.
- Comfortability in cash handling, till balancing, and basic math skills.
- Well versed and experienced in POS systems, Microsoft Word and Excel.
Team Lead at Roots (2024-05 – Present)
- Greeted and assisted customers the second they walked through the doors with a positive and welcoming attitude.
- Adapted my customer service skills and knowledge to adhere to every customer's own personal needs.
- Connected with locals and tourists alike. Thoroughly enjoyed having personable connections and conversations with everyone who walked in.
- Delegate and work alongside the team on tasks and naturally solve problems when they arose without question.
- Learned to love the fast pace of busier hours and feel comfortable working under pressure.
- Comfortability in cash handling, till balancing, and basic math skills.
- Well versed and experienced in POS systems, Microsoft Word and Excel.
Tourist Information/Sales Associate at Smithers Information Centre (2021-04 – 2021-09)
- Thorough visitor experience work with tourists and locals
- Office management and inventory upkeep.
- Professional and friendly customer service through the phone.
- Coordinated various local events and thoughtfully engaged with community pride.
- Assisted in visitor bookings and keeping accurate schedules for those visiting.
- Promoted and sold local merchandise, uplifting community based artists.
- Actively trained and educated myself on Indigenous land, rights, practices, and art.
Tourist Information/Sales Associate at Smithers Information Centre (2023-04 – 2023-10)
- Thorough visitor experience work with tourists and locals
- Office management and inventory upkeep.
- Professional and friendly customer service through the phone.
- Coordinated various local events and thoughtfully engaged with community pride.
- Assisted in visitor bookings and keeping accurate schedules for those visiting.
- Promoted and sold local merchandise, uplifting community based artists.
- Actively trained and educated myself on Indigenous land, rights, practices, and art.
Concession and Admission at Roi Theatre (2019-08 – 2024-01)
- Experience-based customer service in a fast paced setting that varies each day.
- Extensive food and drink service.
Choreographer and Assistant Teacher at Creative Roots Performing Arts (2015 – 2020)
- Artistic experience, working individually and within a team.
- Group based collaboration skills and comfortability within team environments.
- Pre-planned and improvised creative work.
