Layla Ferreira

Assist customers with home goods purchases, locating items, and signing up for the rewards program Familiar with a POS system Manage a team to ensure expectations are met within a fast-paced environment

Team Lead at Anna's Garden Home & Wellness (2018-11 – Present)

• Assist customers with home goods purchases, locating items, and signing up for the rewards program
• Familiar with a POS system
• Manage a team to ensure expectations are met within a fast-paced environment
• Ensure each product meets quality standards
• Provide guidance and leadership to team members for continuous improvement
• Cleaned and stocked shelves with new inventory when products are low

Accountant Technician at Gordon Ferguson & Associates (2021-06 – 2021-08)

• Implemented a POS system for clients
• Scheduled weekly meetings with Square personnel
• Extensive research on multiple POS systems before a decision was made
• Enhanced Excel skills by inserting and organizing data using Excel spreadsheets

Major in Business Technology Management Program – Ted Rogers School of Management, Toronto Metropolitan University (2021-2025)