Alicia Nwanshi

I am an administrative and office operations professional with a passion for creating structure, improving processes, and helping teams work more efficiently. Throughout my career, I have built systems, documentation, workflows, and organizational resources that strengthen day-to-day operations and support long-term business success.

I support office operations within the wealth management industry, where I coordinate administrative processes, maintain records and information management systems, develop standard operating procedures, support tax-season administration, and contribute to an exceptional client and employee experience. My work often involves transforming complex or informal processes into clear, repeatable systems that improve consistency, knowledge sharing, and operational effectiveness.

I am particularly interested in administrative operations, process improvement, workflow design, knowledge management, and digital workplace solutions. I enjoy leveraging Microsoft 365 tools, Salesforce, Croesus, SharePoint, Copilot, Loop and emerging technologies to create practical solutions that help teams stay organized, informed, and productive.

Colleagues know me as someone who is highly organized, proactive, resourceful, and committed to delivering a high standard of support. Whether coordinating projects, managing information, improving documentation, or enhancing workplace experiences, I take pride in building systems that make work easier for others.

Outside of work, I enjoy art and culture, fitness and well-being, documentary research, and exploring ways people, organizations, and communities can operate more effectively.

OFFICE ADMINISTRATOR | Wellington-Altus Private Wealth | Toronto, ON Mar 2026 – Aug 2026

Managed day-to-day office operations for multiple advisory teams in a fast-paced wealth management environment, ensuring a refined client experience and a consistently organised workplace. Strengthened first impressions, maintained a boardroom-ready office, improved operational consistency through documentation and digital systems, and supported tax-season workflows. Contributed to team culture through event coordination and recognition initiatives while applying approved AI practices to refine processes and uphold high administrative standards.

FRONT DESK RECEPTIONIST | Ultimate Athletics Club | Toronto, ON Jul 2025 – Mar 2026

Provided professional front-desk and administrative support in a high-volume fitness facility, ensuring smooth daily operations and a welcoming experience for members and guests. Supported membership growth, maintained accurate records, coordinated bookings and responded to enquiries with a consistently positive and professional approach.

JUNIOR OPERATIONS ASSISTANT | Repose Space Kensington | London, UK 2023 – 2025

Supported the smooth operation of a fast-paced wellness facility by coordinating front- and back-of-house activities, maintaining specialist biohacking equipment and contributing to high standards of client service. Identified training and service-delivery gaps, developed a Biohacking Technology SOP and delivered staff education to improve consistency, confidence and safe equipment use.

EUROPEAN POLITICS | King’s College London | 2019 – 2021

POLITICAL SCIENCE & SOCIOLOGY | University of Toronto | 2017 – 2019

Transferred from the University of Toronto to King’s College London; discontinued studies due to ineligibility for government tuition support and entered full-time employment to gain professional experience.