MEDICAL OFFICE ASSISTANT / REFERRAL COORDINATOR - Hampton Medical Clinic - Edmonton AB
(2025-08)
- Coordinates patient referrals end-to-end — from initial intake through specialist confirmation — using HealthQuest EMR, reducing processing delays
- Schedules and manage a high volume of patient appointments including pap tests and cryotherapy/cryosurgery procedures
- Prepare, fax, and scan clinical documents — referral letters, pharmacy orders, and inter-clinic records — ensuring accurate electronic record-keeping
- Conduct room preparation and clinical setup in compliance with infection prevention and safety protocols
- Serve as a front-line patient contact, providing professional telephone etiquette and culturally sensitive support
MEDICAL OFFICE ASSISTANT / REFERRAL COORDINATOR - Premier Medical Clinic - Edmonton AB
(2022-01 - 2024-08)
- Prioritized urgent referrals and investigate missing or outstanding specialist appointments, following up proactively to prevent care delays
- Maintained ongoing tracking and documentation of referral statuses, recording faxes sent and appointment updates in the scheduling calendar and EMR
- Monitored and maintain clinic supply levels — including medical consumables, office materials, and procedure-specific items — placing orders to prevent stock shortages
- Tracked and organize inventory for exam rooms and clinical areas, ensuring supplies are stocked, properly stored, and readily accessible for physicians and staff
- Coordinated with vendors and suppliers for timely restocking, verifying delivery accuracy and maintaining organized supply records.
CLINICAL INTERN & MEDICAL OFFICE ASSISTANT (CONTRACT) - Surgeon Medical Clinic - St. Albert AB
(2021-06 - 2021-12)
Completed clinical internship and was subsequently offered a 3-month contract role based on performance
- Sorted and routed incoming faxes to the appropriate physician or staff member
- Indexed and categorized incoming patient documents, lab results, and referral letters into the appropriate charts in the EMR system
