Aline Pinto

Administrative professional with 3+ years of Canadian experience in office administration, reception, customer service, and accounts receivable. Experienced in answering and directing telephone calls, responding to inquiries, greeting visitors, scheduling appointments, and providing professional customer service. Strong skills in document preparation, data entry, filing, records management, scanning, email correspondence, and maintaining accurate information.

Proficient in Microsoft Word, Excel, Outlook, and other Microsoft Office applications. Excellent problem-solving and communication skills with the ability to work effectively in a fast-paced environment.

Accounting

Diploma from BCIT, providing a strong foundation in accuracy, documentation, and financial records. Fluent in English and Portuguese.

Administrative Assistant/Bookkeeper - Architectural Woodwork Manufacturers Association of Canada

(2023-05 - 2024-06)

• Provided administrative support for day-to-day office operations, including document preparation, data entry, filing, email correspondence, and maintaining organized records.
• Processed and maintained inspection service documentation and certificates, ensuring information was complete and accurate.
• Verified project information, entered data into Excel, and maintained organized files for the Awards of Excellence program.
• Prepared and maintained Accounts Receivable and Accounts Payable records with a high degree of accuracy.
• Prepared monthly bank reconciliations and financial reports, demonstrating strong attention to detail and accuracy.
• Coordinated events, invitations, RSVPs, and related administrative details while communicating with members and other stakeholders.
• Coordinated lunch-and-learn events, including communicating with caterers and ensuring arrangements were completed on time.
• Responded to inquiries and provided professional administrative support to members and other contacts.

Office Administrator - Trail Appliances - Vancouver, BC

(2013-08 - 2015-07)

• Provided front desk and administrative support, including greeting walk-in customers, answering and directing switchboard calls, and responding to email inquiries.
• Provided professional customer service by answering questions, obtaining information, and directing customers to the appropriate department or staff member.
• Processed customer finance applications, reviewing documentation to ensure information was complete and accurate.
• Maintained organized customer and financial files and completed daily filing of documentation.
• Performed Accounts Receivable duties, including opening customer accounts, preparing invoices, processing payments, reconciling accounts, and issuing credit/debit notes.
• Balanced daily cash, managed petty cash, and prepared accurate bank deposits.
• Processed merchandise transfers, sales, returns, and inventory documentation.
• Trained three new employees and supported team members with office procedures and daily operations.

Receptionist / Income Tax filer - South Burnaby Neighbourhood House

(2012 - 2012)

• Provided reception support by answering and transferring telephone calls, greeting clients, and scheduling appointments for the tax clinic.
• Assisted clients with income tax preparation by reviewing documents, entering information accurately, and submitting returns using CRA Netfile.
• Reviewed and organized client documentation to ensure required information was available and accurately entered.
• Provided professional assistance to clients while handling personal information with care and attention to detail.

Diploma - Accounting - BCIT (2020)